Targeting Canada, Eh? Canada-Specific SEO & PPC Issues

Paul Marek of 3RING.com, corresponding live from Search Engine Strategies Toronto '09

Track: Corporateville
Canada-Specific SEO + PPC Issues

Speakers:
Ari Shomair, Director of Marketing Optimization, henderson bas
Marc Poirier, Co-Founder and CMO, Acquisio
Guillaume Bouchard, Co-founder and CEO, NVI
Heather Dougherty, Research Director, Hitwise

This session went FAST. I could barely take notes there was so much information coming at us so quickly. There were lots of figures, graphs and charts that displayed statistics, but I tried to pick the "how-to" meat off the bone for you below.

"Geo-ranking" is a major issue for many Canadian companies, whether they are strictly Canada focused, or have intentions for international exposure on the search engines. SEOing for locality can be a hair pulling experience (which may be what my problem is...), but with the right tactics, getting good rankings at google.com (US), google.com (INT'L), google.ca, google.fr, yahoo.com, live.com, qc.yahoo.com, and many others will be much easier.

One interesting fact I learned today was that results for google.com are different in other countries than the US - no, not other TLD's for Google, but google.com. If you want to see what users in US are seeing at google.com, you'll need to add &gl=us to the end of your query.

For obtaining ranking in the country you desire, here's the tactics the pros have shared today - try and guess which one is more important, revealed at the end of the post;

  1. IP location
    • host the site on a server in the country you wish to rank well in
  2. whois info
    • domain registration data should display an address that is specific to the country you want to rank in
  3. Google Webmaster Tools
    • in WMT, you can specify a geo-location that you want Google to index you in - but this only works at the domain level, not for subdomains
  4. country specific TLD (.ca)
    • this one is obvious, the TLD says a lot about where you SHOULD be found
  5. links from other established Canadian sites
    • links from authoritative sites in the country you want to rank in
  6. on-site physical Canadian address
    • have the contact address on your site be a REAL physical Canadian address - Google knows

If you guessed #5 - "links" as being the most important, you were right. All the panelists agreed that obtaining links from authoritative sites from the desired country was by FAR the most effective method of getting ranked where you want.

Links, eh? ...Should've known.

One other factor which may be coming into priority as a signal for determining rankings is address microformatting - placing special ID tags around the address in a standardized format - you can learn more at microformats.org.

 

Catching a Good Buzz?

Paul Marek of 3RING.com, corresponding live from Search Engine Strategies Toronto '09

Keynote Speaker #2 - Emanuel Rosen

Emanuel Rosen not only knows his stuff about creating buzz - he has great stage presence too, which makes these sessions WAY more interesting...

Emanuel, author of "The Anatomy of Buzz Revisited", did research for his book by actually spending time in real-world situations with the people who have successfully created HUGE buzz around their offering, whether it's a service, a product or a concept. This gave Emanuel many different perspectives for approaching the same issue - creating buzz for your offering. I look very much forward to reading his book, but here's a recap of his session at SES Toronto '09...

Emanuel first defines "what is buzz?": Buzz = the total comments about your offering - ALL authentic person-to-person communications (non-paid).

Here's some numbers about "buzz":

  • 73% of buzz is in person
  • 63% is "mostly positive"
  • most "buzz" is about.... food

Although he did not have enough time to complete his full talk, he was able to squeeze in his first 10 tips for creating REAL buzz, or word-of-mouth advertising..

  1. Make it easy and fun to spread the word
    • must produce an exceptional customer experience
  2. Create visual buzz (even if your offering is a concept)
    • gives example of LiveStrong wrist bands
    • give customers the opportunity to create and/or pass visual buzz
    • almost ALL of the C2C buzz value comes from others SEEING the object their friends endorse
  3. People imitate and dis-imitate
    • if offering is relate-able, they'll buzz, if not, they'll drop it
  4. Trigger the positive buzz
    • 30% of negative buzz by people who never owned object
    • even delighted customers will forget you over time
    • involve people to keep them talking about you
  5. Give people something to talk about
    • service the people who contact you
    • encourage participation
    • do what people ask
  6. Pay attention to and create dispersion
    • make sure message is being spread across heterogeneous communities
  7. Tell a good story
    • make the story tell-able
    • support the story with facts
    • be specific
    • nurture the storytelling (creates great content!)
    • stories are about people
    • make storytelling easy - (FaceBook, Flickr, Twitter, etc...)
  8. Mass media helps build buzz too
    • 17% of brand conversations refer to advertising
    • ads can simulate or stimulate buzz
  9. Work with network hubs
    • talk to people who talk to a lot of people
    • expert hubs
    • social hubs
    • plant seeds in each social cluster
  10. Offer simultaneous initiatives
    • do 10 initiatives with hope that:
    • 2 will work really well
    • 5 will do OK
    • 3 will fail

Emanuel gives a few great resources for researching word-of-moth advertising - or BUZZ:

I'll post my 1Q Interview with Emanuel later today.

Becoming a Master Linkbaiter - Getting Authoritative Online Mentions

Paul Marek of 3RING.com, corresponding live from Search Engine Strategies Toronto '09.

Session - Track: Corporateville
Beyond Linkbait: Getting Authoritative Online Mentions

This session featuring a panel with moderator Kevin Newcomb, Managing Editor of Search Engine Watch and speakers Greg Jarboe, President & Co-Founder of SEO-PR and Mike McDerment, CEO & Co-founder of FreshBooks was a little disappointing. It was more of a "look what we did, maybe you can too" discussion than an informative how-to session, although there were a few good tidbits that the newbie or pro online marketer could use.

Here's a brief recap of some of those valuable nuggets...

From Mike McDerment:

  • make love with your customers using social media
  • getting links is about engaging people
  • create extraordinary experiences for your users (FreshBooks has a "4E" mantra: "Execute on Extraordinary Experiences Everyday")
  • create continuous extraordinary experiences

Mike gives examples of how they sent a box of Triscuits crackers to someone in Fiji who commented on the FreshBooks blog complaining how he couldn't get Triscuits in his country. The person turned out to be a blogger, who wrote a post about the "extraordinary experience", which created follow up posts on several other blogs. He also tells how they offer free dinners WITH their customers to get to know them. Now that's extraordinary! FreshBook's company policy: "We are a service, not a technology. Experiences are our business. Relationships are our currency."

Mike also offers a few other good tips for getting authoritative mentions (links);

  • go the extra mile for your customers/users
  • social media lets you stay in tune with your customers
  • do interesting and fun things for your users/customers
  • social media is "digitization of word-of-mouth" advertising
  • design for people, not search engines
  • don't be paranoid about going "community"
  • be open and authentic
  • word-of-mouth is the best advertising - the web is a word-of-mouth machine
  • be creative and fun with your customers, and use the new online word-of-mouth tools

From Greg Jarboe;

  • too often we get hung up on obtaining links using "conventional" methods, such as link requests, exchanges, submissions, etc...
  • creativity + humanity = links
  • the Linkbait test - Will it work again next year?
  • have a great story to tell, others will spread the word
  • use SEO PLUS PR to get authoritative online mentions
  • create relationships with authoritative bloggers
    • know them before you pitch - do not hard sell when getting to know bloggers, offer your help & expertise
    • maintain the relationships
  • blogs are more powerful at "spreading the word" than traditional media
  • people put more trust in word-of-mouth than they do PR or traditional marketing

 

1Q Interview - Dan Zarrela of HubSpot

Paul Marek of 3RING.com, corresponding live from Search Engine Strategies Toronto '09.

Dan Zarrella of HubSpot and DanZarrella.com answers one question:

Q: When do you think social networking will become a mainstream corporate practice, as SEO has become in recent years?

A: I think that as more corporations start to understand that thier customers are on social media (I think they are there now), I think that as the tools and the processes become more repeatable, more emulaic, although that sounds bad from a users perspective, for corporate acceptance I think that's a big part of it - that corporations need to know that what they are doing is going to produce an ROI, and that it can be repeatable and they can be successful at it. I also think that as younger people - people of my generation (around 27), as we start to move up the corporate ladder, and that we grew up with these kind of social technologies, the acceptance is going to pick up as well.

Are You Using Your Signals? They're What Search Engines are Looking For.

Paul Marek of 3RING.com, corresponding live from Search Engine Strategies Toronto '09.

Track: Geek Track
Signals: What Relevancy Indicators Are Search Engineers Watching For Today?

This session was presented by Marios Alexandrou of Acronym Media, and Dan Zarrella of HubSpot. It was a bit of a disappointment not to have a representative from any of the search engines to hint toward anything concrete, but Marios and Dan gave a good idea on what you should be paying attention to in the now, near and distant future. Here's a recap of the session.

Marios brought us through the history and potential future of search signals, starting with;

Phase One - basic information retrieval. Search originally got its relevency signals from basic on page elements - spiders crawled the web and compiled the index from the pages they were able to get to. The problem was that the results were easy to manipulate with simple adjustement of text in on-page elements.

Phase Two - Inbound links were used as a major search signal. Again the problem was manipulation of the SERPS with the creation of spam links, link farms, and link purchasing. Another problem is that only content creators have the ability to "vote" with links, leaving actual users out of the equation.

Phase Three - Universal search. Google is providing results from several information streams rather than just content websites. Content from sites like, YouTube, Flickr, Technorati, Wikipedia is also shown along with "regular results".

And now, we're headed toward a method that's less likely to be gamed:

Phase Four - Changes in - and tracking of - user behaviour as a ranking signal. An example is universal search results - tracking user behaviour (clickstreams data) has allowed to the search engines to see where clicks occur in the SERPS, which provides them the opportunity to adjust the results to push more active results to the top of results. Another is the browser toolbar. Search engines are able to track paths and trails of user clicks and pages, allowing them to not only prioritize and re-rack more active content, but allows them to find content that the spiders may not have found. From Yahoo's VP of Search Research, Andrew Tomkins "In terms of signals, the toolbar is the big one..."

Marios eludes that even though clickstream data is the new signal, it will eventually be manipulated, although it will be much more difficult. As Dan Zarrella says, "Manipulation will need to move from gaming technology, to gaming people." You can download Acronym's paper "New Signals to Search Engines" from KeywordDriven.com.

Dan offers a more analytical approach, offering his own home-grown algorithm that search engines should pay attention to. From Dan's talk:

Web search is too slow. It can take hours, days or weeks for content to get indexed, while conversly, current social news sites can take hours or days to provide a quality signal. SocNet sites are often too small or niche oriented to provide a broad quality score. Dan also suggests that the Facebook API (et al) are too closed to provide real accuracy and are limited by network privacy issues.

Dan's solution: Use Twitter data for quality signals.

Dan's own research shows some very interesting numbers that make sense when considering Twitter (and other real-time news and social sites) as a quality signal. Dan suggests that "retweets" are a very effective method of determining quality, although only 1.4% of tweets are actually "retweeted". When considering the absolutely huge number of tweets made each day, or hour, that 1.4% is still a huge number. Retweets can be a valuable measure because typically only quality content gets retweeted. Another tool being used by bloggers is automatic tweeting of blog posts. Quality posts also tend to get retweeted. Although this too can be gamed, it is much more difficult to do this on a mass scale, as you're now dealing with people vs. technology. The playing field is now moving from algorithms to psycology.

Because Dan's algorithms for determining quality score of tweets vs retweets went over my head, here's a link to his research and reports that you can view yourself.

Can Everyone See Your Whuffie?

Paul Marek of 3RING.com, corresponding live from Search Engine Strategies Toronto '09 - Keynote Speaker #1 - Tara Hunt.

You may not know it just yet, but everyone should be able to see or feel your Whuffie.  Whuffie is social capital, a new type of online mojo coined by Tara Hunt of HorsePigCow.com and CitizenAgency.com, and author of her recently released book - “The Whuffie Factor”. As Tara says "Whuffie is a measurement of trustworthiness, reputation..." and what struck me most for the future of Whuffie, was her statement of the fact that "the next generation all believe they have an audience"... and it's evident - they do.

Tara talks about the power of launching a company using social networks and online communities, and how Web 2.0 should be used for so much more than just getting in touch with friends.  Getting in touch and forming relationships with customers and clients is the new trend for increasing sales and profits, and is very welcome in this world of lacking customer service.

It’s easy to see from Tara’s mindset that in online communities where money has no value, Whuffie is the currency of choice, and she shows you how to raise it - because, as she reveals, "social networking has more influence over buying decisions than any other marketing tool..."

Tara offers five great tips for raising your Whuffie:

  1. Turn the bullhorn around
    • stop yelling your message, and listen to what the customer or client wants
    • typical marketing is annoying and obtrusive
    • get advise of experts, yet design and develop for novices
    • respond to all feedback, even if it's to say "no thanks"
    • don't take negative feedback personally
    • give credit to those who's ideas you utilize
    • explain changes as you make them
    • make small, continuous improvements
    • find your feedback online
    • ignore the haters (trolls)
  2. Tune in and turn them on - get involved in your community
    • get out of your head and into your community
    • find out what your customers love, then use it, and relate to them with it
    • attend barcamps, meetups, conferences, etc...
    • get involved
  3. Create an amazing customer experience
    • use "automagic" - the power of technology to create a user experience so seamless it feels like magic
    • set up your user experience like you are thinking into the future for your users
    • try "throwing sheep" (poking, voting, rating, etc...)
    • lighten up! - use your ability to inject fun into normally mundane situations or tasks
      (eg: custom 404 pages, easter eggs, etc...
  4. Embrace the chaos
    • stop trying to control the message
    • create a balance between security vs. openness
    • allows you to be better prepared for the unexpected
    • you'll join in on the conversation that's already happening
    • provides an opportunity for collaboration
    • money = market economy, Whuffie = gift economy
    • the more Wuffie you give, the more you'll get
  5. Find your higher online purpose
    • find a way to give back to your community
    • think customer-centrically
    • move from marketer to customer mindset
    • give your customers freedom
    • send people away from your site if you're benefiting them
    • make your policy "to do right by the customer" (helps create buzz, & more Wuffie)
    • help others freely, rather than asking for something from them
    • spread love (linklove, good attitude)

Slides from Tara's presentation can be found at SlideShare.

SES Toronto '09 - What Sessions Do You Want Covered?

Hey everyone. Yesterday Rob Lewis informed me that in response to his post May 29 looking for a local correspondent, I was graciously selected to cover SES Toronto '09 (Search Engine Strategies Conference & Expo) next Monday, Tuesday and Wednesday (June 8, 9 and 10) for Techvibes. So, I thought I'd introduce myself today - and ask which sessions you'd like to see covered?

Firstly, my name is Paul Marek and I frantically run 3RING.com, a 10 year old online marketing firm located virtually in Toronto, Vancouver and Halifax, and physically (for me) in a log cabin in the countryside hills of Caledon, Ontario - about 45 minutes north of Toronto. I'd like to offer immense gratitude to Rob for granting me this opportunity (thanks a million Rob!), and I hope I can provide you his readership with some quality, almost-real-time coverage of the conference!

Next, I'd like to know what sessions you'd like to see covered?

Each day starts with a keynote speaker (Tara Hunt - Monday, Emanuel Rosen - Tuesday) followed by three or four 1.25 hour time slots with three available sessions per time slot. Because I'll only be able to attend one session per time slot, I'd like to know which sessions you'd like to see covered rather than me be selfish and see what I want to see.

Here's a link to Monday's schedule and Tuesday's schedule. Tell me which sessions you'd like to see in the comments below - I'll get to whatever sessions get the most requests.

Here's the itinerary I proposed to Rob, so that's one vote for the sessions I've mentioned!

MONDAY - JUNE 8

  1. 9:15am-10:00am - Opening Keynote
    Tara Hunt
  2. 11:00am-12:15pm - Track: Geek Track
    Signals: What Relevancy Indicators Are Search Engineers Watching For Today?
  3. 1:15pm-2:15pm - Orion Panel
    Is PageRank Broken? The Future of Search
  4. 2:30pm-3:45pm - Track: Corporateville
    Beyond Linkbait: Getting Authoritative Online Mentions
  5. 4:15pm-5:30pm - Track: Geek Track
    The Ins & Outs of Twitter

TUESDAY - JUNE 9

  1. 9:15am-10:00am - Keynote Presentation
    Emanuel Rosen
  2. 10:30am-11:45am - Track: Geek Track
    Follow the Carrot: Cool Mobile Apps
  3. 12:45pm-2:00pm - Track: Corporateville
    Canada-Specific SEO + PPC Issues
  4. 2:15pm-3:30pm - Track: Geek Track
    Paid Search Quality Scoring: 201, 301
  5. 4:00pm-5:15pm - Track: Nuts & Bolts
    Monetizing Your Audience: Live Site Clinic

WEDNESDAY - JUNE 10

  1. 8:00am-12:00pm - 1/2 Day Session
    Search Engine Optimization (SEO) Workshop
    (Sorry, this one's non-negotiable, I have a 1pm client meeting.)

Let us know what you want to hear about!

Hope to see some of you there! I'm the bald guy, hopefully with sunglasses on his head. ;)

###POST9### ###POST10###