A challenge to all smartphone retailers and wireless plan carriers: Will any of you actually read this?

Posted by Knowlton Thomas on 2010-08-17 3:21:00 PM

Hello. My name is Knowlton Thomas and there is a flip phone latched onto my belt.

If you've read the Techvibes blog within the past four months, chances are you've read some of my stuff. I have articles up almost every day, totaling well into the hundreds–many about Canadian telecom companies such as Rogers and Telus, as well as related devices, like the Blackberry and iPhone product lines.

But between breaking news on the high-tech Blackberry Torch, or opining for national television on the iPhone's drawbacks, I chat and text on a device so ancient, my grandmother pokes fun at me: an LG Shine flip phone.

It was the coolest thing around when I got it (I swear!). But alas, technology moves fast and I've unfortunately fallen far behind in this regard.

The irony of it all hurts: as somebody increasingly involved in Canada's tech scene, I have begun to feel ashamed that I possess such an antiquated device on a data-less plan. 

koodoMy situation...

I have a titanium-coloured LG Shine, the flip model. Its 2 megapixel camera sucks. Its non-QWERTY keyboard sucks. The action of flipping it open sucks as well. In a nutshell, very little does not suck about this phone.

I am stuck in a plan with Koodo, a Telus subsidiary which offered the interesting concept of a Koodo Tab. This, alongside obnoxious advertisements featuring tight-and-bright fitness buffs, somehow managed to reel me in, and I committed to a full Koodo Tab. But my plan, given it is without data, is quite bare-bones.  And because the Koodo Tab strongly favours those with more expensive monthly bills, my Tab is seemingly endless. Which means I'd have to pay out a lump sum, akin to a long-term contract (Koodo claims to be contract-free), in order to switch carriers.

Will anyone hear me?

Will Koodo hear my complaints and upgrade my Shine to their new Blackberry model or the new-to-Canada INQ Chat 3G? Or will a competitor like Wind Mobile sweep me off my feet and leave my old carrier in the dust? I challenge each and every Canadian smartphone retailer or wireless mobile company to step forward and earn themselves a fiercely loyal and worthwhile customer.

However, if these wireless companies are all too cruel (or too deaf) to offer this desperate tech blogger a demo device, I must still upgrade—one way or another. Therefore I pitch this question to both readers and companies alike: Who should I go with? One of the Big Three (Rogers, Bell, Telus), or a new startup (Wind Mobile, Moblicity, Public Mobile)? And which device shall I choose? A Blackberry, the iPhone, or perhaps an Android-based smartphone?

Weigh in with your thoughts, readers, for I value your opinions. And we'll see if any of these companies pay enough attention to pitch their products or plans to a potential customer.

Company:
Telus Corp.
Website:
http://www.telus.com
Location:
Vancouver, British Columbia, Canada

Technology is a key enabler for TELUS and our customers, providing advantage and differentiation in the marketplace. By managing the life cycle of current technologies and the timely introduction of new technologies we deliver superior service value to our customers and long-term growth oriented investment performance to our shareholders. For investors, TELUS is succeeding in managing technology and capital... more

Company:
Bell Canada
Website:
http://www.bell.ca
Location:
Vancouver, British Columbia, Canada

Bell is Canada's largest communications company, providing the most comprehensive and innovative suite of communication services to residential and business customers in Canada. Operating under the Bell brand, the Company's services include Bell Home Phone local and long distance services, Bell Mobility and Solo Mobile wireless, high-speed Bell Internet, Bell TV direct-to-home satellite and VDSL television,... more

Company:
Research In Motion
Website:
http://www.rim.net
Location:
Waterloo, Ontario, Canada

BlackBerry (Research In Motion) is a leading designer, manufacturer and marketer of innovative wireless solutions for the worldwide mobile communications market. RIM's portfolio of award-winning products are used by thousands of organizations around the world and include the BlackBerry® wireless platform, software development tools, and software/hardware licensing agreements. more

Company:
Rogers Communications
Website:
http://www.rogers.com
Location:
Toronto, Ontario, Canada

We are a diversified Canadian communications and media company. We are engaged in wireless voice and data communications services through Wireless, Canada's largest wireless provider and the operator of the country's only national Global System for Mobile Communications ("GSM") based network. Through Cable we are one of Canada's largest providers of cable television services as well as high-speed Internet access... more

Company:
Wind Mobile
Website:
http://www.windmobile.ca
Location:
Toronto, Ontario, Canada

Simply put, we want to create the most unforgettably positive customer experience in Canada. How? By speaking with you, not at or over you. By making every site you visit, every store you set foot in and every call you have with us into a meaningful conversation to help build something better - together. We'll make it as easy as possible to be a customer. You'll have more control over your mobile experience than... more


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Knowlton Thomas

Knowlton Thomas

Knowlton is the Associate Editor of Techvibes. A Vancouver-based writer and author, Knowlton has been published in national publications and has also appeared on television and radio. He has written two ebooks and more are in the works. Previously, he was an editor for New Westminster weekly The Other Press and served on its board of directors. When not working, Knowlton enjoys playing... more



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