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Canada's Do Not Call Registry Starts Today

Posted by Greg Andrews on Tue, September 30, 2008 10:12 AM · Filed under Calgary , Edmonton , Montréal , Ottawa , Toronto , Vancouver , Victoria , Kitchener-Waterloo , Telecom , Mobile · 13 Comments

Do Not Call RegistryToday Canada's Do Not Call Registry comes into effect and is open for registration. 31 days after your number is registered, it will be illegal for telemarketers to solicit your number. You can register your number on their website, however the site seems to be very busy right now and is returning errors. Best wait a day or two for the rush to die down. You can also register by calling 1-866-580-3625, though imaginably that number will be quite busy today as well.

It's nice to finally see this in Canada, five years after the US Do Not Call Registry started. Telemarketers will face up to a $15,000 fine if they call a number listed in the registry. However, getting on the list won't end all spam calls, as there are exemptions:

The exemptions include telemarketing calls made by, or on behalf of:

  • Canadian registered charities;
  • Political parties, riding associations and candidates; and
  • Newspapers of general circulation for the purpose of soliciting subscriptions.

Telemarketing calls from organizations with whom you have an existing business relationship are also exempt. You are considered to have an existing business relationship with a telemarketer if you:

  • Purchased, leased, or rented a product or service in the last eighteen (18) months from the telemarketer;
  • You have a written contract with the telemarketer for a service that is still in effect or expired within the last eighteen (18) months; and/or
  • You asked a telemarketer about a product or service within the last six (6) months.

Telemarketers may also call you if you have provided express consent to be called. Express consent includes:

  • Your permission on a written form, electronic form, or an online form; or
  • Your verbal permission.

The National DNCL Rules to not apply to telemarketing calls made to businesses.

Also, market research, surveys, and public opinion polls are not covered by the registry. No more carpet or furance cleaning solicitations, at least. What are the chances we could get a "Wrong Number Registry", where I could specify that I'm not Steve, Cindy, or Samir?

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13 Comments

Richard Farmer said on Wed, October 1, 2008 at 10:19 PM

Registry would nott accept my area code of 250

paul st. pierre said on Tue, October 7, 2008 at 4:15 PM

No matter where on Google I go, I cannot find a way to register myself with the DO NOT CALL list. Everybody just talks about it; but nobody says how it is done. Please help pst

Greg Andrews said on Wed, October 8, 2008 at 10:14 PM

@Paul: It's both strange and amusing that Techvibes ranks higher on Google than the actual government registry page, but we link to it above:

https://www.lnnte-dncl.gc.ca/

neil brydon said on Fri, October 10, 2008 at 6:41 AM

home phone is 902-838-474 7. is this the right place to register my phone number. if not where do I.

neil bvrydon said on Fri, October 10, 2008 at 6:46 AM

I am having trouble registering my phone on the do not call list. why.

Carl said on Sat, October 18, 2008 at 3:22 PM

Registry will not accept my area code 604

Joyce Aasen said on Sun, October 19, 2008 at 4:47 PM

Registry will not accept my area code 403

Karen said on Mon, October 27, 2008 at 3:01 PM

registry will not accept my area code 778, what's going on?

Pat Murdoch said on Wed, October 29, 2008 at 6:05 PM

Will not accept my area code 416. What is the problem? Typical government service.

Rose Gleason said on Tue, November 4, 2008 at 9:23 AM

Registry will not accept my area code 250, this IS my area code, what to do???

Iwona Godler said on Wed, November 5, 2008 at 4:25 PM

I am very sorry to hear that the exemptions include telemarketing calls from the Canadian registered charities. I have 4-6 calls a month from those charities. When one campaign finish they start another so they start calling again. When is 6 of them calling you and they have 3to 4 campaigns a year - that is just enough. I am very flustraded with this. If I want donate money - I will find them!!!!

Charles said on Thu, November 13, 2008 at 10:49 AM

Would not accept my area code 705. What to do?

Norma Carlson said on Thu, November 13, 2008 at 5:02 PM

registry did accept my area code 780. And I am getting 1-800 numbers plus from the U.S.A. like Ohio etc. in the later part of the afternoon ans early evening.

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