CRTC Creates New Position, the Chief Consumer Office, to Put Interests of Public at Heart of Policies

by Knowlton Thomas

The Canadian-radio and Telecommunications Commission has created a new position. The national regulator now has a "chief consumer officer."

The CRTC's first CCO will be Barbara Motzney. Barbara was formerly the director general of copyright policy in the federal Heritage department. She will assume the position on October 1.

The chier consumer officer's job will be to put the interested of the public at the forefront of policy making. Quoth the CRTC:

The Chief Consumer Officer’s role is to better understand the concerns of Canadian consumers and bring them to the Commission’s attention during the decision-making process. This will be achieved by leading research activities on consumer issues to identify trends and best practices, including those in other jurisdictions. The Chief Consumer Officer will head the Consumer Affairs and Strategic Planning.

"The new sector, formerly known as Policy Development and Research, will continue to provide support and coordination to our core sectors of Broadcasting, Compliance and Enforcement, and Telecommunications," says Jean-Pierre Blais, chairman of the CRTC. "It will conduct research and planning activities with a focus on consumer policy. This will ensure that consumer issues are integrated into all aspects of the CRTC’s work and that its decisions are more relevant to Canadian consumers.”

Canadian Radio-television and Telecommunications Commission (CRTC)
Ottawa, Ontario, Canada

The Canadian Radio-television and Telecommunications Commission (CRTC) is an independent public organization that regulates and supervises the Canadian broadcasting and telecommunications systems. The CRTC does not regulate newspapers, magazines, cell phone rates, the quality of service and business practices of cell phone companies, or the quality and content of TV and radio programs. As an... more

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Knowlton Thomas

Knowlton Thomas

Knowlton is the managing editor of Techvibes and author of Tempest Bound. Based in Vancouver, Knowlton has been published in national publications and has also appeared on television and radio. Previously he was an editor for New Westminster weekly The Other Press and served on its board of directors. When not working, Knowlton enjoys hiking, tennis, and martial arts. more

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