The Canadian Radio-television and Telecommunications Commission really does seem like a different organization these days.
The national regulator last month said it would elicit Canadians' feedback to help it develop a national code for wireless services, one that would help eradicate confusing contracts, misleading marketing, and other misbehaviour our country's Big Three telcos tend to engage in. But critics argued there was no easy way to have a discussion that would be heard by the CRTC.
So the CRTC listened and gave the people what they want—something that would have seemed impossibly unlikely two years ago. A lot of credit due for this welcome change can go to Jean-Pierre Blais, the commission's new chairman.
"We encourage Canadians to join the online discussion and have their say on how wireless contracts could be clearer and easier to understand," Jean-Pierre says. "By sharing their views, Canadians can help us shape a clear list of terms and conditions that wireless companies will need to include in their contracts.”
Canadians can go here to discuss three big questions:
• What should be in the Wireless Code?
• How should complaints related to the Wireless Code be resolved?
• How should the Wireless Code be promoted and reviewed to ensure it is working.
There's also a video you can watch. (Yes, the CRTC is even adopting social media now! Now all they need is a new logo.)