Eastlink Prepping New Wireless Network, Modernizes Retail Locations

by Stephen Christensen

Eastlink, one of the largest internet service providers in Atlantic Canada and the largest privately held cable provider in the country, has completely redesigned its stores, refreshing its brand and image. The move is in preparation of its first foray into the world of wireless providership.

Taking on the “Big Three” is no easy task, but as Eastlink have a fairly good reputation in the Maritimes, and while Rogers, Telus, and Bell may do better in the coverage department, Eastlink shouldn’t be taken lightly.

The stores are designed to enhance the customer experience, providing an open-concept location for interaction and hands-on experience, including a children’s play area.  The stores will also be the retail basis of their new wireless service when it launches “mid 2012."

Lee Bragg, CEO of Eastlink, sees the stores as an opportunity to interact with their user-base: “The expansion of our retail footprint reflects Eastlink’s continued growth as one of the industry’s leading telecommunications providers. We’re more focused than ever on providing the best customer experience possible.  As we make the foray into the wireless market, the addition of these new locations makes Eastlink even more accessible.  When we designed the new retail environment we did so with the objective of inviting our customers to experience the full range of what we have to offer like OnDemand, HD, 3D and Whole Home DVR, and have fun doing it.”

As Eastlink already has near a half-million subscribers to their other services, the company plans to bundle-in cell phone plans with internet, phone, and cable, providing significant savings to customers. Their 3G network should commence its launch in Nova Scotia and Prince Edward Island this year.

While new, the company could see a mass migration of new subscribers from other networks should they manage to undercut competition pricing.

Bell Canada
Vancouver, British Columbia, Canada

Bell is Canada's largest communications company, providing the most comprehensive and innovative suite of communication services to residential and business customers in Canada. Operating under the Bell brand, the Company's services include Bell Home Phone local and long distance services, Bell Mobility and Solo Mobile wireless, high-speed Bell Internet, Bell TV direct-to-home satellite and... more

Halifax, Nova Scotia, Canada

The EastLink organization is a group of Maritime owned and operated companies providing a range of communication services to business and residential customers across the Maritimes. Our primary business is the continuous development and maintenance of a broadband network or "link" which connects our customers with the world via cable television, internet and related services. Companies... more

blog comments powered by Disqus

Stephen Christensen

Stephen Christensen

Stephen is the Atlantic Canadian contributor for Techvibes.com; reporting Canadian technology news, with a focus on the Maritime provinces.  Having a deep-rooted interest in science and technology for much of his life, he is most interested in mobile technology and social media.  Having been published in various scientific journals, he is completing his Graduate Studies at Dalhousie University... more

Who's Hiring

Recent Comments

Powered by Disqus