Filling the 'LogMeIn' Void: How Simple-Help Aims to Please

Posted by Rachel Matthews

When LogMeIn, a provider of remote desktop services (and other features), closed its doors on the free model they successfully started an online uproar. The closing of the free version of LogMeIn was widely used by individuals and small businesses.

Upon closing their free service they only gave users just a few weeks to make the decision on whether to switch to Pro (at a discount) or find other alternatives. Many sought the alternatives.

Remote Desktop Help isn’t a new concept that was pioneered by the likes of LogMeIn but it was certainly popularized due to the company and its once available free model. In some ways this timing of closure has created a renaissance for the industry. Individuals and businesses now have the incentive to seek new providers rather than be forced into a premium subscription.

It also meant that these individuals and businesses could explore new services which they may not have taken advantage of with the free version of LogMeIn.

One of these popular, alternative choices as of late has been the remote desktop services provided by the team at Simple-Help.

 

LogMeIn vs. Simple-Help: A Comparison

If the ultimate goal of using a remote desktop services is to aid with customer support, education, and business operations than either of the two providers give an appropriate set of options. However, when you begin to look at the details you start to find options that are well worth the investment which may have otherwise been conglomerated by a big name like LogMeIn.

Hardware

LogMeIn heavily relies on the servers they provide for their customers which means that at peak times it’s possible the quality to stutter. Operating services off a server to which you lack control does not give you the options for fixing issues on the fly.

Simple-Help was made so it can be placed and operated on a server of your choosing. The overall consistency and reliability is determined by your commitment to providing reliable up-time so if you value remote desktoping you have those options to heavily invest in your infrastructure.

Flexibility

Major services like LogMeIn are divided into various uses and come at a premium depending on the needs of you or your business. This a-la carte method does provide flexibility but can quickly turn into a high expense for a business in need of all services.

Simple-Help combines services into one well-rounded package which gives subscribers access to their remote desktop applications, web presentations, remote diagnostics, and flexibility in usage via desktop & mobile integration.

Security

No doubt the finances behind LogMeIn allows the company to place a great deal of focus into security for their Web users but being such a large and widely used service it’s susceptible to regular attacks. This actually happened not too long ago and doing a search you can frequently find inquiries about its security on the official message boards and support forum.

From a security standpoint an individual or business which has full access and control to their services, users, and permissions are the ones that are able to stay secure. Full access to security features and logs within Simple-Help when paired with best practices on your end will greatly eliminate hassles and troubling events such as those caused by a breach or attack.

Conclusion

Is there one simple choice for desktop remote services? No, in all honesty.

The best service is one which conforms to the needs of its user which means that for some LogMeIn is the right decision. For others the flexibility and control of Simple-Help may be what they desire.

In all it’s important to note that there are alternatives on the market.

LogMeIn took a lion’s share due to its popularity and free model but with that having come to a close it still sends many scrambling to find alternatives to keep their business running as smoothly as possible. So in some ways this is a blessing to the industry. The eyes of the user are now open and due to a spread of services we can all expect competition and new developments in remote desktop services.

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Rachel Matthews

Rachel Matthews

Rachel is a freelance writer with a background in business and a passion for technology. She enjoys staying up to date on the latest industry news and playing her favorite game, Street Fighter. more



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