Time Magazine said it chose the company for making calling corporations with customer service complaints easier by dialing back once a live representative has been reached, as well as the option to record conversations with customer service reps for records. Fonolo recently started offering its technology for use by enterprises that want to streamline their IVR system for better customer service.
Fonolo provides cloud-based call-back software for the call center. With Fonolo, your customers will never wait on hold again, regardless of where the conversation begins – web, mobile, or inbound call. A growing list of organizations, including the Royal Bank of Canada (RBC), Thomas Cook and Abercrombie & Fitch trust Fonolo to improve the call center experience for their customers. Fonolo has received numerous... more