FreshBooks Wins 6 Stevie Awards for Excellence in Customer Service

Posted by Techvibes NewsDesk

Last week FreshBooks was awarded with six Stevie Awards recognizing the company’s excellence in delivering a superior customer experience for its small business customers.

FreshBooks placed first across three categories receiving Gold for Front-Line Customer Service Team of the Year, Customer Service Management Team of the Year, and Customer Service Manager of the Year.

FreshBooks also took home three Silver awards for Customer Service Training Team of the Year, Young Customer Service Professional of the Year, and Best Use of Technology in Customer Service.

Want to Work for FreshBooks? Check out their career opportunities now

“Delivering an exceptional experience is part of our commitment to our customers – it’s something they can expect as part of our service and it’s an area of our business that we view as a key differentiator in our market,” said Levi Cooperman, co-Founder and VP of Operations, FreshBooks.

“At FreshBooks, we believe that connecting our caring, passionate team directly with small business owners is the best way to help them find the right solutions for their business, to give them an opportunity to share feedback with us, and to ultimately stay focused on what they do best – running their business.”

RELATED: Startup Award Nominee FreshBooks Boasts Breakfast, Benefits for Employees

The commitment to customer experience is pervasive throughout the organization with employees spending their first month at FreshBooks working as part of the customer support team.

The program is designed to help FreshBooks employees connect with its small business customers and empathize with the challenges they face. As a result of the deep connection FreshBooks has with its customers, the company is able to stay at the forefront of cloud accounting for small business by anticipating their needs, forming value-added partnerships, and developing features and solutions specific to their customers.

FreshBooks was a finalist in the Employer of the Year category of our 2013 Canadian Startup Awards and will be presenting at the upcoming Techvibes Tech Fest recruiting event in Toronto.

Company:
FreshBooks
Website:
http://www.freshbooks.com
Location:
Toronto, Ontario, Canada

In 2003, Mike McDerment, co-founder and CEO of FreshBooks, accidently saved over an invoice, snapped and decided to create a better way to manage his books and bill clients. Since then, FreshBooks has emerged as the #1 cloud accounting specialist for small business owners by helping more than 5 million people track time, organize expenses and invoice clients in the cloud. Known for extraordinary customer service... more


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Techvibes NewsDesk

Techvibes NewsDesk

Techvibes is Canada's leading technology media property.Founded in 2002, Techvibes covers technology and business news that impacts Canadians. We combine breaking local news with international coverage to deliver a unique balance of insight and information. The Techvibes Newsdesk covers a broad beat and publishes general news stories. If you have a story you would like covered, email... more



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