Toronto's FreshBooks Wins Gold at Stevie Awards for Best Front-line Customer Service Team

Posted by Techvibes NewsDesk

Last week, Toronto-based cloud accounting specialist FreshBooks won gold at the Stevie Awards for "Best Front-Line Customer Service Team."

The award, widely considered to be among the most prestigious awards in the world for sales and service teams, was accepted by four members of the Canadian company at a ceremony on Las Vegas.

"It was really great to be recognized in this way," Randy Pante, a customer advocate at FreshBooks, wrote on the company's blog. "We believe that it’s our culture that makes us different from most companies. From the types of people we hire to the training and orientation everyone goes through, we believe in talking with our customers and a personalized touch."

"Throughout the many years, the encouraging words, sincere appreciation of our work, and constant feedback has shaped and molded our company to what it is today," Pante added. "Winning the team award for best front-line customer service team is such an honour and we are so proud of being up there with other great companies."

Photo: FreshBooks

Company:
FreshBooks
Website:
http://www.freshbooks.com
Location:
Toronto, Ontario, Canada

In 2003, Mike McDerment, co-founder and CEO of FreshBooks, accidently saved over an invoice, snapped and decided to create a better way to manage his books and bill clients. Since then, FreshBooks has emerged as the #1 cloud accounting specialist for small business owners by helping more than 5 million people track time, organize expenses and invoice clients in the cloud. Known for extraordinary customer service... more


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Techvibes NewsDesk

Techvibes NewsDesk

Techvibes is Canada's leading technology media property.Founded in 2002, Techvibes covers technology and business news that impacts Canadians. We combine breaking local news with international coverage to deliver a unique balance of insight and information. The Techvibes Newsdesk covers a broad beat and publishes general news stories. If you have a story you would like covered, email... more




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