Kitchener's Igloo Software Powers IDC's Customer Community with Cloud Technology

by Techvibes NewsDesk

Kitchener-based Igloo Software, a provider of social business software in the cloud, has announced that International Data Corporation, a provider of IT market intelligence, has selected the Canadian startup to power IDC's customer community.

The online community, called IDC Insights, is a resource for IT decision-makers seeking information about technology investments. Igloo says that 150 IDC industry analysts are now contributing members of the community, sharing their experience and advice via recurring blog posts.

The next evolution of the site aims to create a true community feel where business and IT professionals may network, share and discuss technology issues. In order to do so, IDC needed to address the limitations of their current platform, namely an inflexible design, limited functionality to facilitate engagement and a heavy reliance on IT for customization.

"The IDC Insights community is quickly becoming a popular forum for IT professionals, achieving 78% growth in new membership this past year," said Mary Conroy, Director of Marketing, IDC Insights. "With IGLOO, our goal is to take engagement to a whole new level by enabling a more open exchange of knowledge, between practitioners and analysts, around common topics and industry challenges."

Relying on analyst opinion as well as the guidance of an internal steering committee, IDC conducted significant due diligence to match its business requirements to product functionality and fit. They researched a variety of vendors, exploring the viability of both legacy customer support platforms as well as the top-tier social collaboration vendors. After months of research, IDC selected IGLOO for its ease of use, flexibility in design and the frequency in which new, innovative capabilities are introduced.

"Faster implementation times, automatic upgrades and increased flexibility are all hallmarks of IGLOO's cloud-based approach," said Andrew Dixon, Vice President, Marketing and Operations, IGLOO Software. "These principles fundamentally change how we think about software and enable customers, like IDC, to take advantage of the latest innovations in social technology to drive improved productivity and deeper engagement."

Igloo Software
Kitchener-Waterloo, Ontario, Canada

Igloo is an intranet you'll actually like. We all struggle with productivity. We are constantly pressured to accomplish more, and to do it quicker. There is no one definitive way to accomplish that, and we have all devised our own little method to make things work. At Igloo, we think your way is the best way, we just want to support you, and make your way better. Our focus is on becoming that... more

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Techvibes NewsDesk

Techvibes NewsDesk

Techvibes is Canada's leading technology media property.Founded in 2002, Techvibes covers technology and business news that impacts Canadians. We combine breaking local news with international coverage to deliver a unique balance of insight and information. The Techvibes Newsdesk covers a broad beat and publishes general news stories. If you have a story you would like covered, email... more

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