This morning Toronto startup Guardly released the results from a customer study that was commissioned by the Campus Security department of a Toronto-based university. The university was in search of a mobile solution that would enable students to quickly alert and communicate with security dispatch in any situation, anywhere on campus.
The purpose of the study was to determine whether Guardly's Safe Campus™ positively influences decision-making and swiftness of response efforts by campus security versus existing methods of reporting, monitoring and responding to incidents.
Safe Campus is a mobile safety solution that gives on campus emergency callers an app to quickly alert, send vital information to and communicate with campus police dispatch.
Results from the study indicated that Safe Campus helped reduce emergency response times by 44% per incident, for a net average time savings of 8 minutes and 10 seconds per incident. More specifically, dispatchers were able to save time during two key intervals: (1) the time difference between receiving an incoming call and dispatching security personnel, and (2) the time difference between dispatching security personnel and ending the incident.
A major contributing factor that led to this reduction in response time was improved decision-making by dispatchers who used the Guardly Command™ dispatcher console, which provides real-time situational intelligence data that otherwise would not be available to them. Dispatchers used mobile location data, caller identification and profile information (including allergies, medical conditions and medications) as well as phone features in 96% of incidents, and found secure instant messaging and photo sharing to be useful in at least 33% of incidents.