Research in Motion to provide direct support to BlackBerry PlayBook owners

Waterloo's Research in Motion plans to offer direct support to BlackBerry PlayBook customers, marking the first time that RIM will be the main contact for support issues.

RIM will offer support through three tiers. The first is Complimentary Support, which covers device and in-box accessories for the first three months after the tablet has been purchased, including how to set things up.

The next is Limited Warranty, which will offer warranty and repair services for the first year.

Finally, RIM will offer the BlackBerry Total Care Program, an Apple Care-esque service that will provide extensive technical support and warranty coverage for two years and is purchasable at any point within the first year of owning the tablet.

A good move for RIM.

Waterloo, Ontario, Canada

Research In Motion (RIM), a global leader in wireless innovation, revolutionized the mobile industry with the introduction of the BlackBerry solution in 1999. Since then, BlackBerry products and services have continued to change the way millions of people around the world stay connected. With the launch of BlackBerry 10, we have re-designed, re-engineered and re-invented BlackBerry. Not only... more

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Knowlton Thomas

Knowlton Thomas

Knowlton is the managing editor of Techvibes and author of Tempest Bound. Based in Vancouver, Knowlton has been published in national publications and has also appeared on television and radio. Previously he was an editor for New Westminster weekly The Other Press and served on its board of directors. When not working, Knowlton enjoys hiking, tennis, and martial arts. more

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