Research in Motion to provide direct support to BlackBerry PlayBook owners

Posted by Knowlton Thomas

Waterloo's Research in Motion plans to offer direct support to BlackBerry PlayBook customers, marking the first time that RIM will be the main contact for support issues.

RIM will offer support through three tiers. The first is Complimentary Support, which covers device and in-box accessories for the first three months after the tablet has been purchased, including how to set things up.

The next is Limited Warranty, which will offer warranty and repair services for the first year.

Finally, RIM will offer the BlackBerry Total Care Program, an Apple Care-esque service that will provide extensive technical support and warranty coverage for two years and is purchasable at any point within the first year of owning the tablet.

A good move for RIM.

Waterloo, Ontario, Canada

Research In Motion (RIM), a global leader in wireless innovation, revolutionized the mobile industry with the introduction of the BlackBerry® solution in 1999. BlackBerry products and services are used by millions of customers around the world to stay connected to the people and content that matter most throughout their day. The BlackBerry product line includes the BlackBerry® PlayBook™ tablet, the award-winning... more

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Knowlton Thomas

Knowlton Thomas

Knowlton is the managing editor of Techvibes. Based in Vancouver, Knowlton has been published in national publications and has also appeared on television and radio. Previously he was an editor for New Westminster weekly The Other Press and served on its board of directors. When not working, Knowlton enjoys playing tennis or otherwise enjoying the outdoors. more

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