Research in Motion to provide direct support to BlackBerry PlayBook owners

Posted by Knowlton Thomas on 2011-04-12 1:18:00 PM

Waterloo's Research in Motion plans to offer direct support to BlackBerry PlayBook customers, marking the first time that RIM will be the main contact for support issues.

RIM will offer support through three tiers. The first is Complimentary Support, which covers device and in-box accessories for the first three months after the tablet has been purchased, including how to set things up.

The next is Limited Warranty, which will offer warranty and repair services for the first year.

Finally, RIM will offer the BlackBerry Total Care Program, an Apple Care-esque service that will provide extensive technical support and warranty coverage for two years and is purchasable at any point within the first year of owning the tablet.

A good move for RIM.

Company:
Research In Motion
Website:
http://www.rim.net
Location:
Waterloo, Ontario, Canada

BlackBerry (Research In Motion) is a leading designer, manufacturer and marketer of innovative wireless solutions for the worldwide mobile communications market. RIM's portfolio of award-winning products are used by thousands of organizations around the world and include the BlackBerry® wireless platform, software development tools, and software/hardware licensing agreements. more

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Knowlton Thomas

Knowlton Thomas

Knowlton is the Associate Editor of Techvibes. A Vancouver-based writer and author, Knowlton has been published in national publications and has also appeared on television and radio. He has written two ebooks and more are in the works. Previously, he was an editor for New Westminster weekly The Other Press and served on its board of directors. When not working, Knowlton enjoys playing... more

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