Waterloo's Research in Motion plans to offer direct support to BlackBerry PlayBook customers, marking the first time that RIM will be the main contact for support issues.
RIM will offer support through three tiers. The first is Complimentary Support, which covers device and in-box accessories for the first three months after the tablet has been purchased, including how to set things up.
The next is Limited Warranty, which will offer warranty and repair services for the first year.
Finally, RIM will offer the BlackBerry Total Care Program, an Apple Care-esque service that will provide extensive technical support and warranty coverage for two years and is purchasable at any point within the first year of owning the tablet.
A good move for RIM.