Richmond Hill's CrowdCare Raises $1 Million Round to Launch Mobile App, Wysdom

Posted by Techvibes NewsDesk

CrowdCare has raised $1 million.

The round, which brings the Canadian company's total funding to $3 million, was led by Mantella Venture partners.

The capital injection will allow the startup, based in Richmond Hill, Ontario, to accelerate development of Wysdom, an Android app currently in beta that claims to be the world’s first codified knowledge base to deliver answers to questions subscribers have about their smartphones.

“Seeking simple answers to questions about your smartphone is now easier than ever before,” explains Ian Collins, the CEO of CrowdCare. “We’re working with mobile operators around the world to launch a white labelled version of the CrowdCare service so their subscribers have somewhere to get quick, accurate answers, anytime, any place.”

 

 

According to the company, 22% of people in the world now own a smartphone and they are generating billions of questions each year. Most subscribers end up searching online and wading through endless forums filled with inaccurate information, says CrowdCare, and approximately 10% of questions end up in service provider call centres where most tech support reps "have been trained to divert callers to other sources for all but the most core service questions." Wysdom aims to fill that void by providing real-time answers to customers’ questions from their device.

“Today, smartphones are not only used by tech savvy early adopters,” notes Jeff Brunet, president of CrowdCare. “A solution like CrowdCare is absolutely critical to avoid massive confusion. When you take your car to the mechanic they don’t ask you to help diagnose the problem and give them a hand changing your oil—it shouldn’t be any different for smartphones."

Wysdom is free for a limited time in the Google Play Store. An iOS version will be available "soon."

Part of the York Region in Greater Toronto, Richmond Hill and its fellow municipalities including Markham and Vaughan are home to nearly 4,000 information and communications technology companies, which makes the area Canada’s highest ICT industry concentration and a major enterprise solutions technology cluster as well.

Company:
Mantella Venture Partners
Website:
http://www.mantellavp.com
Location:
Toronto, Ontario, Canada

Mantella Venture Partners is a $20M early stage fund with a hands-on approach to building technology companies in high growth markets. MVP invests in domain expert founders and surrounds them with an ecosystem of passionate, experienced operators that drive early market engagement into sustainable business success. more

Company:
CrowdCare
Website:
http://www.crowdcare.com
Location:
Toronto, Ontario, Canada

At this point there are billions of connected devices in consumers hands around the world. Regular people are buying these great devices that are supposed to entertain us, educate us, connect us and make us more productive. But what happens when regular people can't figure out how to make them work? At CrowdCare we recognize the value of crowdsourced ideas and have built the next generation of tech support tools... more


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Techvibes NewsDesk

Techvibes NewsDesk

Techvibes is Canada's leading technology media property.Founded in 2002, Techvibes covers technology and business news that impacts Canadians. We combine breaking local news with international coverage to deliver a unique balance of insight and information. The Techvibes Newsdesk covers a broad beat and publishes general news stories. If you have a story you would like covered, email... more



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