RIM surprises public and media with rapid public response to senior executive's scathing open letter

by Knowlton Thomas

Earlier today we reported that a senior executive of RIM penned a lengthy open letter that blasted the company for everything it does wrong, from its co-CEOs to its marketing to its app development platform.

Surprisingly, RIM has posted a response on its official blog (and in a timely fashion, too).

The blog post opens by saying that RIM finds it "difficult to believe that a high level employee in good standing with the company would choose to anonymously publish a letter on the web rather than engage their fellow executives in a constructive manner."

It goes to say that the company is indeed going through a difficult transition but is optimistic and confident for a brighter future.

Tthere is much excitement and optimism within the company about the new products that are lined up for the coming months . . . RIM’s management team takes these challenges seriously and is actively addressing the situation . . . The company is thankfully in a solid business and financial position to tackle the opportunities ahead with a solid balance sheet . . . RIM is more committed than ever to serving its loyal customers and partners around the world.

Read Research in Motion's full blog post here.

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Knowlton Thomas

Knowlton Thomas

Knowlton is the managing editor of Techvibes and author of Tempest Bound. Based in Vancouver, Knowlton has been published in national publications and has also appeared on television and radio. Previously he was an editor for New Westminster weekly The Other Press and served on its board of directors. When not working, Knowlton enjoys hiking, tennis, and martial arts. more

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