Rogers Communications publicly addresses Wind Mobile's complaint with Competition Bureau

Posted by Knowlton Thomas on 2010-10-02 9:09:00 AM

windOn Thursday, I wrote an article outlining a complaint startup Wind Mobile has filed with the Competition Bureau that targets Rogers' new subsidiary, Chatr Wireless, over uninformed advertising.

Later released was an official official statement from Kathy Murphy, Senior Director of Public Relations for Rogers Communications:

There's no question our advertising reflects our competitive advantage and we stand behind it. We feel strongly that customers want and deserve a reliable network experience.

Since 2005, we have conducted regular and rigorous testing comparing our network against our competitors'. The testing, which follows industry standard methodology, is independently validated and proves that we have fewer dropped calls.

We have fully shared our research with the Competition Bureau and are cooperating with the process. We question Wind's motives in complaining to the Bureau and the announcement today.

We support competition. It's good for customers and that's a good thing.

Who do you believe is in the right?

Company:
Rogers Communications
Website:
http://www.rogers.com
Location:
Toronto, Ontario, Canada

We are a diversified Canadian communications and media company. We are engaged in wireless voice and data communications services through Wireless, Canada's largest wireless provider and the operator of the country's only national Global System for Mobile Communications ("GSM") based network. Through Cable we are one of Canada's largest providers of cable television services as well as high-speed Internet access... more

Company:
Wind Mobile
Website:
http://www.windmobile.ca
Location:
Toronto, Ontario, Canada

Simply put, we want to create the most unforgettably positive customer experience in Canada. How? By speaking with you, not at or over you. By making every site you visit, every store you set foot in and every call you have with us into a meaningful conversation to help build something better - together. We'll make it as easy as possible to be a customer. You'll have more control over your mobile experience than... more

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Knowlton Thomas

Knowlton Thomas

Knowlton is the Associate Editor of Techvibes. A Vancouver-based writer and author, Knowlton has been published in national publications and has also appeared on television and radio. He has written two ebooks and more are in the works. Previously, he was an editor for New Westminster weekly The Other Press and served on its board of directors. When not working, Knowlton enjoys playing... more

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