Salesforce Integrates with FluidSurveys to Improve Customer Management

Posted by Techvibes NewsDesk

Ottawa startup FluidSurveys today announced the launch of a new integration with Salesforce. The process for collecting customer data and making it accessible is apt to become more streamlined as a result of the partnership.

With the release of this new integration component, FluidSurveys can be used to collect customer contact info and feedback and that information can automatically be plugged into the corresponding data fields within Salesforce. This integration also allows for a two-way communication between the said platforms. As a result, any data collection forms within FluidSurveys can also be pre-populated with information from customer accounts already residing on Salesforce.

The importance of this software integration lies in that users will no longer have to manually import and export information from one tool to the other. All of the data that requires transferring will be automatically taken care of. Because of this, focus can be placed on using data to make business decisions as opposed to figuring out how to obtain the necessary data.

Having all this rich customer information in one place helps teams collaborate. This initiative highlights the commitment that the Canadian startup has towards  integrating customer feedback into all areas of business.

FluidSurveys.com is now used in over 50 countries.

Company:
FluidSurveys
Website:
http://www.fluidsurveys.com
Location:
Ottawa, Ontario, Canada

FluidSurveys is a product of Chide.it Inc. As a company, we specialize in building web applications that help our clients gather feedback, analyze information, and make important decisions based on this info. Our clients include Colleges, Universities, Market Research Companies, Governments and Enterprises that expect only the highest quality software and customer service from us. Our philosophy is to make our... more

Company:
Salesforce.com
Website:
http://www.salesforce.com
Location:
Toronto, Ontario, Canada

Salesforce.com is the enterprise cloud computing company that is leading the shift to the Social Enterprise. Our trusted cloud platform and apps—including our flagship CRM solution—help employees collaborate easily and connect with customers like never before. And thanks to the cloud, all of it comes with low cost, low risk, and fast results. Our 100,000+ successful customers tell the story best. more


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Techvibes NewsDesk

Techvibes NewsDesk

Techvibes is Canada's leading technology media property.Founded in 2002, Techvibes covers technology and business news that impacts Canadians. We combine breaking local news with international coverage to deliver a unique balance of insight and information. The Techvibes Newsdesk covers a broad beat and publishes general news stories. If you have a story you would like covered, email... more



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