Salesforce Reveals Plans for Canadian Acquisition

Posted by Rob Lewis

Today Salesforce.com unveiled its new Salesforce Service Cloud Mobile and unveiled it's first formal integration of Canadian acquisition GoInstant.

Salesforce is bumping up the mobile capabilities of its Service Cloud offering, which will make it easier for users of mobile shopping and banking apps to get help and customer service right from the apps running on their smartphones or tablets.

As part of this launch, the Salesforce Service Cloud Mobile now includes "breakthrough co-browsing," allowing companies to deliver agent-guided assistance to customers on mobile devices via any web browser. This co-browsing technology was acquired when Salesforce acquired Halifax's GoInstant for $70 million last year.

According to reports, co-browsing functionality should be available in the second half of the year. That would be just in time for the centre stage at Dreamforce 2013.

Company:
GoInstant
Website:
http://www.goinstant.com
Location:
Halifax, Nova Scotia, Canada

GoInstant brings you, your customer and your product together within seconds, so you can focus on what's really important.For sales, GoInstant lets you put the prospect in front of your product faster than anything else. For Customer support, it means you can solve problems faster and make customers happier by turning a bad situation in to a positive one. GoInstant allows you to engage your customers on your... more

Company:
Salesforce.com
Website:
http://www.salesforce.com
Location:
Toronto, Ontario, Canada

Salesforce.com is the enterprise cloud computing company that is leading the shift to the Social Enterprise. Our trusted cloud platform and apps—including our flagship CRM solution—help employees collaborate easily and connect with customers like never before. And thanks to the cloud, all of it comes with low cost, low risk, and fast results. Our 100,000+ successful customers tell the story best. more


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Rob Lewis

Rob Lewis

Rob is the President of Techvibes Media and Editor-in-Chief of Techvibes.com.  His diverse background includes stints in International Trade Finance, Web Development, and Enterprise Software and he is a graduate of the University of British Columbia, British Columbia Institute of Technology, and Simon Fraser University. When not running Canada's leading technology media property, Rob can be... more




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