One of the major gripes most Canadians have about home internet are the unfairly low download limits service providers impose. Telus now appears to be making the situation even worse: we've learned that the Vancouver-based telco is sending out notifications informing customers it's reducing upload and download limits for home internet by up to 50%.
Telus Highspeed users will see their bandwidth cap drop 33%, from 150 gigabytes to just 100. And Telus Highspeed Turbo 25 users will see their bandwidth cap drop a staggering 50%, from 500 to only 250 gigabytes.
According to Telus, this backward step is being implemented in order to "better manage internet investment." Telus senior communications manager Shawn Hall insisted to The Huffington Post that the company’s bandwidth caps are high enough that even the heaviest bandwidth users “have more than enough.”
Many would beg to differ, however. Netflix, which reaches more than 10% of Canadians and accounts for up to one-third of all internet traffic in the country, affirms that low download limits have been a point of frustration for the video streaming company. Netflix's Ted Sarandos famously said earlier this year that Canadians have “have almost third-world access to the internet” due to outrageous prices, minimal competition, and low ceilings for data transfer.
Telus says it has improved internet service for customers.
The change comes into effect in February. From what we understand, it (currently) only affects Telus customers who also use the company's landline service.