Tired of Answering Simple Support Questions About Your Website? Check out Overlay101

Posted by Rob Lewis

Yesterday Calgary's Protopattern released their first stand-along project. It's called Overlay101.

According to Protopattern, Overlay101 is a ridiculously easy, zero-engineering way to add useful, contextual help to your web page or web application without writing any code.

You just sign up for an account and login to create your your product and feature tours that are displayed on your site as "overlays." Then paste one line of Javascript into your website or web application to activate slick-looking, useful, contextual help. Click the "Demo Right Here" button on the Overlay101 site to take it for a test drive.

"We built this because as web developers we're always asked to implement an in app context sensitive help system, but maintaining that help system and keeping it up to date really calls for a crm like functionality," according to Protopattern's Case Nelson. "FAQ pages and knowledge bases are rarely visited and users shouldn't need to context switch to find out if there's an answer posted on some subsite."

Overlay101 is in beta right now. But in the coming weeks they say they will be adding new features, better looks, better performance and many user-interface additions.

Company:
Protopattern
Website:
http://www.protopattern.com
Location:
Calgary, Alberta, Canada

Protopattern offers cloud, devops and mobile consulting services, as well as bespoke Android and HTML5 application development. Protopattern is also the creator of overlay101.com, a beta service offering easy-to-integrate contextual help for web apps. more


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Rob Lewis

Rob Lewis

Rob is the President of Techvibes Media and Editor-in-Chief of Techvibes.com.  His diverse background includes stints in International Trade Finance, Web Development, and Enterprise Software and he is a graduate of the University of British Columbia, British Columbia Institute of Technology, and Simon Fraser University. When not running Canada's leading technology media property, Rob can be... more




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