Canadian Online Retailer Suffers Data Breach, Waits Entire Month Before Telling Customers

by Techvibes NewsDesk

Canadian online retailer has suffered a data breach and may have lost the credit card information of some customers.

In an email to customers, the company admitted it had been hacked—in December or January. Several thousand customers' information—including addresses and full credit card information—may have been compromised, and waited well over a month before notifying customers of this. There is a reason for that delay though, according to CEO Rebecca McKillican, who was interviewed by Candice So.

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An attacker managed to get access to’s website through a vulnerability, gaining access to customers’ credit card data as they typed it in for the first time to make a purchase. The vulnerability was closed Jan. 7 when the service provider did a routine change of security measures on’s account. The service provider then informed about two weeks ago, and got further confirmation about the breach from its credit card provider less than a week ago.

“Because it was a small subset of customers [affected], our first priority was to contact those customers, and we’ve been using all of our resources this morning and early afternoon to reach out to those customers,” McKillican told So yesterday.

Guelph, Ontario, Canada is a Canadian online health & beauty store. Although our primary focus is on serving Canadians from coast to coast, we also ship hard-to-find products to the United States. Our local store has operated since 1982 from Guelph, Ontario. We work hard to be a kind, responsible, and friendly company. more

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Techvibes NewsDesk

Techvibes NewsDesk

Techvibes is Canada's leading technology media property.Founded in 2002, Techvibes covers technology and business news that impacts Canadians. We combine breaking local news with international coverage to deliver a unique balance of insight and information. The Techvibes Newsdesk covers a broad beat and publishes general news stories. If you have a story you would like covered, email... more

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