Working at a Startup: Idiosyncrasies as Entertainment

by Xania Khan | Startups

This is Part One of our Working at a Startup series, the Fonolo Edition. This series documents the lives of real Canadian entrepreneurs as they endure the trials and tribulations of running a technology startup.

I’m no stranger to startups. I’ve had my fair share of big companies, egos, and political red tape. Working for a small company can be both challenging and rewarding. The team at Fonolo adopts a work hard and work harder philosophy. However, daily entertainment can be found in everyone’s idiosyncrasies.

Do you find yourself grappling with whether or not to work for a start up? It’s like being in an elevator for eight hours with the same people—every day. Or in Shai’s opinion, a fish bowl. Come to think of it, visuals of fish seem to pop up a lot in presentations. I wonder if there is a subliminal message we should be aware of.

It’s important to get along with everyone and have thick skin otherwise you’re doomed. Be prepared to be laughed at, made fun of, argue, make up, laugh, share common spaces like a kitchen and a bathroom, and adopt unconventional meetings, similar to the "Shai phenonmenon" (read below).

Fonolo consists of Shai, Jason, Mike, Jelly, Ninja, Omar, Chris, and little old me—the only female. At my previous job, our office was made up of six women and one guy, the complete opposite.

There, the moodiness was off the charts, everything was pink, there was constant chatter, and everyone played their own music; it was borderline chaotic. Fonolo has a different vibe.

We’re all plugged in via headphones, you can hear a pin drop or a mouse fart—and there’s no pink. For the most part, there’s no drama either; however, Shai and Jason’s relationship, spawned from their university days, breeds a comfort level similar to an old married couple.

Shai’s "absent mindedness" can be entertaining as he paces the office in thought, books a meeting then walks away, walks away during a meeting (innocently, of course), but I think the biggest downside to this trait is when he deprives a fellow man of caffeine. Offering to go on a mid-morning coffee run with only one order to remember seemed simple. Unfortunately for Jason, Shai was "thinking" too aggressively on his walk to Starbucks.

Upon his return, quite happily sipping his coffee, Jason was left empty handed and rather unimpressed. Openly and vocally expressing his frustration, disbelief and shock, Jason’s mid afternoon retaliation offered some satisfaction, which was heavily sprinkled with sarcasm. Poor Shai, he’s picked on in the office and now here. We know he genuinely forgot… but really, it was one coffee. Can't he remember just one?

Most big organizations discourage kitchen privileges for a myriad of reasons. I’m no "Snow White," but with seven guys, one girl, and a kitchen, someone is bound to get bent out of shape. Jason is Fonolo’s "mother hen" who keeps us all in check with housekeeping—bless his soul because things could get scary. There might be office uproar if someone blindly pours coffee down the drain without rinsing the sink with water.

Jelly and Ninja are quiet like mice and unleash any pent up energy on the foosball table. Omar has adopted a daily, post-lunch Red Bull addiction. I can’t rat out my little birdie who feeds me the Jason/Shai "once upon a time" stories. As for me? I'm writing this, so I’m perfect and show no strange, moody, or unfavourable characteristics. Maybe I’m delusional. Maybe there will be an anonymous comment.

A little birdie shared a lot more stories but my point is, we’re human and we all have our idiosyncrasies. These are the quirky things that make life at a startup entertaining. It’s an environment where you leave egos at the door, freely share your opinions and ideas, forgo stuffy dress codes, be yourself, and adopt flexible work hours.

In exchange, you work extremely hard—and you want to—because there’s a sense of pride in being a part of something big. It’s a team atmosphere where things get done and one person’s accomplishment is a team success. We’re all working for the betterment of the company and we all have a vested interest in the overall success of Fonolo.

These are the things that make working at a start up so much fun and I wouldn’t trade these guys in for anything. If all else fails, we have a supply of office crack.

Do you work for a startup where life is crazy? Want to share your adventures on Techvibes? Please contact us.

Toronto, Ontario, Canada

Fonolo provides cloud-based call-back software for the call center. With Fonolo, your customers will never wait on hold again, regardless of where the conversation begins – web, mobile, or inbound call. A growing list of organizations, including RBC, L'Oreal, Nutrisystem, Thomas Cook and the Boston Globe trust Fonolo to improve the call center experience for their customers. Fonolo has... more

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Xania Khan

Xania Khan

Prior to joining Fonolo, Xania spent three wonderful years as the Editor-in-Chief and Brand Director of two national magazines, where she oversaw the entire editorial operations and multi-channel marketing campaigns. With over ten years of experience as an on-air-radio personality/show producer and national columnist for the Toronto Sun, 24 Hours and Sway Magazine, Xania's editorial leadership... more

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