Millennium Care Inc.

Millennium Care is in the eSupport Solutions business, serving Outsourced Help Desk Services and Hosted Service Chain Automation (SCA) Software into the $14 Billion US, eSupport Solutions Marketplace. The SCA software is developed in-house and served out to customers wishing to take cost out of the total of service. As technology diverges, support costs increase, and budgets remain flat. This is a key motivator for organizations looking to provide the same or better service levels for reduced capital and operating costs.
PRODUCTS AND SERVICES

Help Desk - Fully Outsourced Level 1 support call centre functions as the internal help desk for many key brand accounts. Serving over 140,000 end users, the help desk leverages the SCA platform engineered by MCare to manage each customer.
Hosted SCA (I-Care product) - For a fixed fee per ID per month, the company enables I.T., Service, Telecom and many other vertical markets with the ability to automate and improve the level of service they provide to their clients. Featuring Automated Workflow and an integrated Service Level Management engine, a Hosted Platform, a Knowledge Management engine and many other integrated features, Millennium Care is able to provide compelling business cases to organizations looking to re-tool to support their business objectives.

Website:

http://www.millenniumcare.com

Categories:

Software Services, Web Hosting

Address:

1185 Eglinton Ave. East Suite
Toronto, Ontario, Canada M3C 3C6