ResponseTek is a leading global provider of on-demand customer experience management (CEM) software. Our Feedback Management, Market Research and Knowledge Management products integrate the voice of the customer into organizations to help close the gap between brand promises and actual delivery. Our CEM products and the ResponseTek:CEM suite of reporting and action management tools are used by Global 1000 companies, like HSBC, Bank of America, Aon, Allianz, AAA, WestJet, Shaw and Pacific Blue Cross, to use the voice of the customer to retain market share, improve operational processes and business systems, and enhance brand reputations. ResponseTek:CEM is actionable business intelligence, powered by customer experience. Visit us at www.responsetek.com.