Symmetrics

Symmetrics was started in 1996 in response to a growing demand for solutions in the Business Intelligence market space which predominantly consisted of the Crystal Reports and Crystal Enterprise product line. Working with products such as Crystal Reports, Crystal Enterprise, and later Business Objects (which acquired Crystal Decisions), Symmetrics grew its mandate to include not only the wider business intelligence market, but also key verticals such as contact center and hospitality. Acquiring first hand knowledge of customer challenges informed and drove the creation of the Symmetrics nVision product line and has helped the organization deliver superior services and support. Currently one of the longest standing Business Objects partners, Symmetrics has also forged technology and business partnerships with Nortel, IEX, Avaya, The Call Center School, InfoGenesis and Microsoft.

Symmetrics is recognized for its unique approach to performance management and its practical knowledge of the contact centre and hospitality industries. We rely on a team of experts as well as a distinguished advisory board to deliver superior customer service, solutions and products.