Business Processes - Practical Techniques and Frameworks

Globally popular business process management guru Alec Sharp is back in town this February. Don't miss out on this top-rated speaker!

Professionals with skills in working with business processes are in a great position. Organisations everywhere are making serious efforts to improve or transform their processes, and they need help! That’s true for commercial, government, and not-for-profit enterprises, of all sizes. Why? Because organisations must understand what they do, and how they do it, if they are to improve in a sustainable way. Studying business processes reveals what an organisation really does (or should do) to deliver value, how it does it now, and how it will do it in future.

It sounds straightforward, but in practice, organisations struggle with their process change efforts. Common problems are:

Focusing on fragments of a process instead of identifying a true end-to-end business process;
Ignoring the inherent resistance to “process;”
Failing to use a compelling approach to depict processes and their issues;
Mapping (or modelling) them in a way that is either trivial, or incomprehensible to mere mortals;
Not performing the holistic analysis and redesign that is necessary for sustainable change.
This presentation will provide immediate guidance in getting past these difficulties with a mix of proven techniques, practical frameworks, and savvy tips, all backed up with real-life examples from a variety of disciplines. It covers methods for introducing business process concepts, gaining the support of colleagues, discovering and scoping true end-to-end processes, modelling processes, and completing a holistic assessment leading to effective redesign.

Highlights include:

What a business process really is, why they are so often misidentified, and the consequences;
How to make the need for process improvement compelling yet blame-free;
Why bottom-up techniques for process discovery are usually more effective than top-down ones;
“Flow first, detail later” - the basics of “human-oriented” process mapping;
Stakeholder and enabler-based methods for ensuring the new process isn’t worse than the old one.


Alec Sharp
Senior Consultant and Founder
Clariteq Systems Consulting Ltd.

Alec Sharp has managed his consulting and education business, Clariteq Systems Consulting Ltd., for over 30 years. Serving clients from Ireland to India, and Washington to Wellington, Alec’s expertise includes facilitation, strategy development, business analysis, data management, and, of course, business process change. In addition to an active consulting practice that keeps him up-to-date on real world issues, he conducts top-rated workshops and conference presentations on these topics globally – on five continents last year alone! Alec is the author of “Workflow Modeling, second edition” (Artech House, 2009) which is widely used as a consulting guide and MBA text, and is a best-seller in the Business Process Management field with a “5 star” rating. He was also the sole recipient of DAMA’s 2010 Professional Achievement Award, a global award for contributions to the Data Management field.

Early bird rate ends on January 24. Register today at

Feb 20, 2014 12:00 PM - 3:30 PM
Host Company:
ARMA Vancouver
More Info:
Business Processes - Practical Techniques and Frameworks iCal file

Sutton Place Hotel - Vancouver
845 Burrard Street, Vancouver, BC V6Z 1X9, Canada

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