UBC Sauder - Leadership for Administrative Professionals

Designed for Executive Assistants and non-managerial administrative staff, this course demonstrates core competencies for improving performance and producing quality results on schedule. It also strengthens the interpersonal skills needed to enhance personal power and promote productive working relationships with people at all levels in the organization.

Benefits of Attending

Attending this course will help you:

think proactively, react non-defensively and take action to achieve results
manage multiple priorities and increased workloads

build better working relationships with your boss and others

reduce your stress and increase your confidence when dealing with difficult people

become more proficient at self-reliant decision making and problem solving

change your administrative methods to meet specific goals

make a greater contribution to the efficiency and profitability of your organization
Course Content

Assessing your personal style, style motivators and de-motivators, tips for managing up, down and sideways

Communicating assertively yet tactfully: listening with empathy, choosing words to clarify your message, using body language, practical communication techniques

Influencing others at all levels: risks and rewards of influencing upwards, maximizing your influence through interest-based appeals

Managing disagreement non-defensively: understanding your triggers, handling conflicts with peers and people with greater authority

Managing productivity: organizing yourself and others, multi-tasking, managing the non-productive behaviours of others, managing meetings, re-energizing yourself

Making positive changes: changing the way you view your role, improving your administrative processes, continuous self-improvement
Who Should Attend

Executive assistants, non-managerial administrative staff, customer service representatives, clerks and record-keepers
Course Leader

Dr. Gail Levitt