ADSL for VOIP in Vancouver

Hi everyone,

I work for a non-profit with about 10 users and we have a VOIP phone system that's about 6 months old. We recently relocated our office from a super old building downtown with 5 different little switches distributed around the office and cables running everywhere to an office that has wall jacks (with all new cabling) that feed into a patch panel, to a central switch and into the VOIP server. That part all works fine and up until Saturday everything was going perfectly.

In our old office we noticed that the ADSL provider that we were using was losing packets over their network and so I called the future friendly folks and explained the situation and they said that they could and so I signed up. Everything was great until Saturday morning when something changed and we now lose between 10 - 15% of our uplink traffic. The techs there said that they don't see any packet loss but our VOIP provider says that they do. I'm guessing that the techs there do something like ping from the windows command line so I'm not surprised that they don't see any problems.

The trouble I'm having is that they say that they won't put it back to the way it was before Saturday because they want me to sign up to their managed network service. Has anyone had a similar problem? I'm at my wit's end. We've replaced the modem and a lot of the cabling. We've tried three computers and they all have the same problem but the provider is basically telling us it's too bad and they don't guarantee the link. Anyone have any ideas on how to convince them to put it back the way it was?

Thanks,

A Very Frustrated Me

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