Please help with FIDO warranty info

Hi all, if you work for FIDO or other service provider, please read:

I''ve paid 100$ and signed a 2 years contract with FIDO to have a Motorola V400 last March. The phone died in maybe 5 months (couldn''t turn on any more), then a CSR told me to go to the store, they''ll replace it. They did. Then after 3 months the buttons of the new phone stopped working, I went to the store complaining, but they''ve replaced it again no questions asked, so I''ve said ok. Now the "new" V400 they gave me died again. I can close or open the lid, the phone is not responding. I''ve called Motorola to give me an advice, they''ve suggested to call FIDO customer service. So I''ve called their customer service, but the agent wanted me to buy a new phone, so I''ve asked for a manager, then the agent hang up on me. I''ve called back, the next agent said a manager will call me back within 24 hours, of course never happened. I''ve called back again, the next agent told me, that she doesn''t see any notes about requesting a manager. Anyways she said they can''t give me manager. She also said, that there are no notes indicating that my phone was replaced??! So I''ve asked her to send me the information they have about me on their records, she said she can''t do that. (Isn''t it part of the privacy act, that I have the right to know .. ?) Anyways, I went back to the store, where they advised me that the replacement phones are not new, they are reconditioned. It means it was defective before, they''ve fixed it and now giving it as replacement. Now my warranty expires soon, I don''t want a reconditioned phone, it might die in another 2 months, when I''m out of warranty. I''d like to have a working phone for my 100$+2 years contract. This is ridiculous! Is there anyone who could tell me where can I go to complain or have a resolution? Lawyer or Consumer Protection? Thanks in advance for any useful information.

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