Parasun Technologies Inc. is looking for two full-time Account Managers to join their growing Customer Care team.
Gain greater awareness of who exactly our customers are – and what they really need from us. This knowledge will assist us in responding to and anticipating our client’s requirements - essential in our efforts to increase client loyalty and retention.
Key Accountabilities:
•Act in the best interest of the client and Parasun, maintaining a consistent and professional manner in all dealings;
•Maintain a current knowledge of client’s vision, objectives, products and services;
•Take a consultative approach regarding our client’s needs/expectations;
•Ensure client’s onsite equipment is up to date and effective; make recommendations as needed.
•Manage client relationships through direct, proactive involvement, in cooperation with other Parasun personnel (e.g. Senior Management, Sales, Subscriber Services, Reporting and Operational teams);
•Prepare and present partnership reviews as required;
•Provide specific, timely feedback in response to inquiries and/or complaints;
•Review policies and Service Level Agreement (SLA). Assist in the development of procedural and process improvements to ensure achievement of all account management activities;
•Provide regular communication to team regarding client relationships, feedback (positive/negative) received, cross-selling and up-selling opportunities;
•Support the Senior Management, Sales Management, with completion of Request for Proposals (RFP’s), tenders, roll outs;
•Generate and analyze reports. Assess specific client needs and make recommendations;
•Attend/facilitate roundtable discussions and brainstorming sessions;
•Be aware of potential problems and work to resolve them; escalate repeat issues to internal senior decision makers;
•Present/introduce new products and services when required;
•Conduct Parasun insights, and other client training as required at client site or via the web (webcast);
•Attend and participate in corporate and industry sponsored events;
•Visit Parasun’s regional offices and client sites as required;
•Participate in scheduled Account Manager conference calls;
•Perform other approved duties and support special projects as required.
Essential Skills:
•3 to 5 years prior business-to-business sales experience;
•Experience in retail or wholesale sales an asset;
•Excellent customer service orientation;
•Excellent interpersonal/communication and presentation skills;
•Keen listening skills with attention to detail;
•Strong research capabilities;
•Good sense of business acumen and effective decision-making;
•Strong organizational and time management skills;
•Flexibility to balance and prioritize a high business volume with available resources;
•Works well under pressure;
•Ability to adapt to change;
•Maintain an adequate problem resolution technique to handle internal and external issues;
•Willingness to grow with position as department evolves;
•Demonstrated commitment to teamwork.
About Parasun Technologies Inc.
Parasun Technologies, a wholly owned subsidiary of Uniserve Communications Corporation (Symbol USS [TSX-V]), provides industry-leading Broadband provisioning and management and support solutions for small and mid-tier network operators. Hundreds of communities across North America have successfully deployed Parasun's data support solutions, which include OSS software that integrates with the leading third party billing providers, Hosted ISP services, VoIP Solutions, 24/7 Help Desk and Network Operations services, and Trusted Third Party services for CALEA compliance. For more information about Parasun, please visit www.parasun.com
Please email your resume and covering letter (citing the job position in the subject header) to: work@parasun.com
Thank you for your interest in working at Parasun Technologies Inc., however, only those qualified will be contacted.
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