Accounts Receivable Specialist, Collections

Accounts Receivable Specialist, Collections

HootSuite is looking for an experienced business-to-business collections analyst committed to achieving results to join our fast paced team. Reporting to the AR Manager, this role is heavily focused on collections from our rapidly growing portfolio of customers located around the globe. Due to the global reach of our customer base and our growing presence in Asia, the successful candidate will be required to work until 6pm PST to be available to our Asia-Pacific sales team and customers. The candidate will be asked to be very specific about how their knowledge of business-to-business collections has helped reduce DSOs and write-offs and will be asked to talk about his/her experience collecting internationally and from small businesses through to Global 500 companies.


Follow company collections process; including reaching out to customers by email and phone and engaging Account Managers when necessary to resolve payment and billing issues.
Co-ordinate with Billing Specialists to perform billing adjustments within the framework of established policy; including working with Accounting to ensure revenue recognition is accurate.
Month end activities related to Accounts Receivable.
Keep Accounts Receivable Manager informed of new and ongoing issues.
Identify areas for process improvement that will reduce DSO and improve customer satisfaction.
Implement agreed changes to policies and processes.
Participate in financial audit activities.
Other projects as may be assigned from time to time to support the Accounting team.

Required Skills & Experience:

Minimum 2 years business-­to-­business collections experience with a global customer base.
A demonstrated ability to reduce DSO’s and bad debt write-­offs.
Understanding of sales and VAT tax impact as it relates to billing and collections.
Experience with recurring billing schedules, adjustments and complex account reconciliations.
ERP system experience.
Basic accounting knowledge (i.e. understands the basics of the Balance Sheet and Income Statement, debits/credits and revenue recognition principles).

Bonus Assets:

Prior experience with collections forecasting.
Experience with NetSuite.
Intermediate Excel skills (advanced formulas, presenting data using charts, analyzing data using Pivot Tables and Pivot Charts).

Date Posted:
Apr 10, 2014 3:31 PM PDT
HootSuite Media, Inc.

HootSuite Media, Inc.
Vancouver, British Columbia, Canada

HootSuite is a social relationship platform for businesses and organizations to collaboratively execute social media strategies across multiple social networks from one secure, web-based dashboard. Launch marketing campaigns, identify and grow audience, and distribute targeted messages using HootSuite’s unique social media dashboard. Streamline team workflow with scheduling and assignment tools and reach audiences... more