Collections Analyst

Collections Analyst

Hootsuite is looking for an experienced business-to-business collections analyst committed to achieving results to join our fast paced team. Reporting to the AR Manager, this role is heavily focused on collections from our Spanish-speaking customers in Latin America and Spain. The candidate will be asked to be very specific about how their knowledge of business-to-business collections has helped reduce both aged AR and bad debt write-offs and will be asked to talk about his/her experience collecting internationally and from small businesses through to Global 500 companies.


  • Meet company collections targets while maintaining a focus on a positive customer experience
  • Follow company collections process; including reaching out to customers by email and phone and engaging Customer Success Managers when necessary to resolve payment and billing issues
  • Negotiate payment plans within company guidelines
  • Co-ordinate with AR Administrator regarding billing adjustments and small balance write-offs
  • Keep designated senior team members informed of new and ongoing issues
  • Identify areas for process improvement that will reduce aged AR and improve customer satisfaction
  • Implement agreed changes to policy and process
  • Other projects as may be assigned from time to time to support the Accounting team

Required Skills & Experience:

  • English and Spanish (written and spoken)
  • Minimum 2 years business-­to-­business collections experience
  • Must be able to organize and prioritize in a fast-paced environment
  • A demonstrated ability to consistently reduce aged AR and minimize bad debt write-­offs
  • Experience with complex account reconciliations
  • ERP system experience

Bonus Skills:

  • Portuguese and French speaking
  • Experience with Netsuite
  • Basic accounting knowledge (i.e. understands the basics of the balance sheet and income statement, debits/credits and revenue recognition principles)
  • Credit analysis skills

    Date Posted:
    Jul 22, 2014 3:12 PM PDT
    Hootsuite Media, Inc.

    Hootsuite Media, Inc.
    Vancouver, British Columbia, Canada

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