Customer Advocate (Evening Shift)

Customer Advocate (Evening Shift)

HootSuite Customer Advocates ensure that an excellent standard of service and a high level of user satisfaction is maintained at all times. Attention to detail and experience in a service driven, dynamic environment is essential. Resources for all things HootSuite, a Customer Advocate communicates directly with our users and works with various teams to address user service queries, resolve bug issues, and serve as an ambassador for our brand.

Responsibilities:

  • Act as a first line of response to HootSuite users worldwide on our social media channels, including Twitter, Facebook etc.
  • Provide a consistent, helpful and engaging tone that reflects the HootSuite brand
  • Work with development team to pinpoint bugs and system issues affecting users
  • Organize and triage customer queries and support issues between various support channels

Required Skills & Experience:

  • Basic understanding of social media and social media dashboards, knowledge of HootSuite a strong asset
  • Customer service experience, particularly in a fast paced environment important
  • Must be organized and able to deal with information coming from different sources at once
  • Must be a quick learner with an eye for detail
  • Must be able to take direction
  • Must be flexible and able to alter habits on short notice
  • Must be able to laugh and thrive under pressure
  • Must be available to work evenings from 3pm - 11pm

Bonus Assets:

  • Familiarity with ZenDesk, Aria, PayPal, GetSatisfaction and UserVoice
  • Familiarity with HootSuite and HootSuite’s brand
  • Knowledge of the social networking industry
  • Fluency in a second language


    Date Posted:
    Jan 16, 2014 4:26 PM PST
    Company:
    HootSuite Media, Inc.
    Website:
    http://hootsuite.theresumator.com/apply/YUwYvs/Customer-Advocate-Evening-Shift.html

    Company:
    HootSuite Media, Inc.
    Website:
    http://www.hootsuite.com
    Location:
    Vancouver, British Columbia, Canada

    HootSuite is a social relationship platform for businesses and organizations to collaboratively execute social media strategies across multiple social networks from one secure, web-based dashboard. Launch marketing campaigns, identify and grow audience, and distribute targeted messages using HootSuite’s unique social media dashboard. Streamline team workflow with scheduling and assignment tools and reach audiences... more