Customer Success- Service Support Coach

Customer Success- Service Support Coach

You’ll join our Vancouver team to delight our customers with fast, friendly, heart-warming support they can't help but tell their colleagues about.

Responsibilities:

  • Mastering Unbounce and learning it inside out.
  • Resolving customer inquiries by phone, email, live chat, forums & where ever else they ask for help.
  • Replying to customer enquiries with authentic, human responses.
  • Regularly delighting our customers in fun, creative ways.
  • Writing and maintaining knowledge base articles & resources.
  • Investigating bugs & technical issues, then working with our Product Team to get 'em fixed.

See the full job post in the link below!


Date Posted:
Apr 17, 2014 9:43 AM PDT
Company:
Unbounce
Website:
http://careers.unbounce.com/success-coach
Contact:
ryan@unbounce.com

Company:
Unbounce
Website:
http://www.unbounce.com
Location:
Vancouver, British Columbia, Canada

Create, Publish and Optimize Landing Pages without IT. Unbounce is the fastest and most powerful DIY landing page platform, designed with one thing in mind: Conversion. A simpler and more streamlined workflow so your marketing team can focus on creating, publishing and measuring your campaigns without the usual bottleneck associated with working with IT or developers. more