Customer Success Coach

Customer Success Coach

Why We Exist

At Uberflip, we believe content is the most effective way to ignite meaningful relationships. But even the greatest content must be combined with a remarkable experience to reach its full potential.

What We Do

We build software that is both easy to use and easy to integrate with other best-in-class solutions. Each member of our team rallies around the belief that our customer’s success is our success. We exercise this belief by always being valuable, relevant and consistent in everything we do.

What Our Software is For

Uberflip is a platform for marketers to create, manage and optimize content experiences, so that content can be fully leveraged by all company stakeholders at every stage of the buyer journey.

Who We’re Looking For In A Nutshell

You're a problem solver who loves, loves, loves helping people
You have experience in Customer Success, Marketing, or Account Management or experience supporting a range of customers in a B2B or B2C environment
You're passionate about marketing in all its forms and possess a strong desire to master the art of content marketing
You're a go-getter with everything you do and always look to take initiative to help a customer or improve a process
You have excellent writing and communication skills and speak fluent English
You love working as part of a dynamic, cross-functional team
You're a fast learner who feels comfortable in world of cutting edge SaaS technology; ideally, you've got some coding experience
You've got some sales chops and are comfortable upselling and cross-selling customers on the Uberflip platform
You hustle. When you see an opportunity, you’ll find a way to make it work

Your Responsibilities

Onboarding new customers to the Uberflip platform and training new users as required
Managing accounts to ensure customer health and happiness
Answering questions and troubleshooting problems from Uberflip customers
Helping with Tier 1 inquiries through our ticketing system and over the phone
Assisting the Sales Team with product demos and technical support as required
Creating customer-focused content for our Knowledge Base and the Uberflip Hub to share best practices with Uberflip customers
Identifying customer upsell opportunities and nurturing them through to close (though this is not a sales role we need you to be able to sell the benefits of our solution)
Executing on ways to identify customers before they churn

Have You Got Skills?

At Uberflip we use a variety of tools to meet our objectives. It's a bonus if you have experience in any of the following areas:

Ticketing management tools like Zendesk or Salesforce Service Cloud
Marketing automation or email marketing tools like HubSpot, Marketo, Eloqua, Pardot, Act-On, and MailChimp
Analytics platforms like Google Analytics
Basic knowledge of HTML, CSS, and Javascript is an asset

What You'll Experience

An incredible team of smart and supportive people
Great benefits and an award-winning office culture
A few perks to keep things fun :)

Uberflip Culture

Uberflip offers challenging work, cutting-edge resources, a uniquely collaborative environment, competitive rewards and growth. If you have drive and determination to succeed, this is the one place where you can feel free to challenge yourself, explore new ideas and create a career with tremendous impact.

Date Posted:
Nov 17, 2015 2:17 PM PST

Toronto, Ontario, Canada

Flip content into customers with Uberflip. Uberflip aggregates content into an immersive, tailored experience that is designed to increase key engagement metrics and generates more leads. By creating an Uberflip content Hub, you can include blog articles, social media, videos, eBooks and more into a beautiful and responsive interface with strategically placed, dynamic CTAs - no IT required.... more