Customer Technical Support

Customer Support at Metavera is about providing exceptional service to our customers around the world. You will respond to users' inquiries: answering questions and resolving their issues. Through your interactions, you will demonstrate that Metavera is a company that cares about our customers and will deliver customer insight back into the product development process to continually improve the product.

You will be responsible for:

• Providing remote technical support to Metavera customers via email, telephone, and online customer portal
• Troubleshooting and resolving issues where possible
• Managing escalated issues
• Communicating the voice of the customer back to the company to enhance products and services
• Working outside normal business hours to support international customers

Desired Skills & Experience

Skills

• Front-line customer support experience
• Exceptional written and verbal communication skills
• A desire to help others: to really listen to our customers and understand their requirements
• An ability to see projects through to completion with minimal instruction or management
• Strong technical troubleshooting skills, and an ability to brainstorm and come up with creative ideas
• Serious technical proficiency, and the ability to provide clear technical direction and solutions to customers with varying levels of technical expertise
• Efficient time management and prioritization skills
• Fluency in other languages (French, German, Spanish) an asset

Personal Attributes

• You naturally develop and maintain relationships with customers
• You believe in providing an amazing, personalized experience to each and every customer
• You enjoy interacting and communicating with people through a variety of media/channels
• You maintain composure under pressure
• You are a natural educator
• You have an appetite to keep learning

Technical Competencies

• Familiar with Linux environments
• SQL
• Some experience with Python, PHP, and/or Ruby an asset
• Experience with online applications (SaaS)

Company Description

Metavera Solutions, formed in 2000 and based in Toronto, ON, Canada, is the world leader in Car Sharing technology and provides solutions to organizations on 5 continents, including WeCar, I-GO CarSharing, AutoShare, PhillyCarShare, The Mint Organization, Car2Go in Israel, and ZazCar in Brazil. The Autovera platform is a powerful, scalable, and flexible software suite that integrates with multiple car technology vendors and over a dozen credit card processors and gateways. Autovera's simple but powerful administration interface provides solutions for enrollment, billing, call center operations, member services, fleet management, reporting, account management, and data import/export. Combined with a rich set of polished member interfaces, the Autovera platform offers its customers unparalleled power and flexibility. We are conveniently located at Yonge and Eglinton in Toronto.

Date Posted:

Wed, February 8, 2012 7:11 AM

Company:

Metavera Solutions, Inc.

Website:

http://www.metavera.com

Contact:

careers@metavera.com

 

Company:

Metavera Solutions, Inc.

Website:

http://www.metavera.com

Location:

Toronto, Ontario, Canada

Metavera’s story began in 2000 with a focus on sustainable transportation technologies. The company’s principals had a strong background with... [more]