Financial Services Representative (Bilingual)

Financial Services Representative (Bilingual)

Financeit is a platform that makes it easy for businesses to boost sales by offering consumer financing to their customers from any device. The company brings point of sale financing tools to main street merchants to increase close rates and transaction size - a proven strategy previously reserved for big box retailers. Since launching in 2011, Financeit has signed up over 2,800 retail, vehicle, home improvement and healthcare businesses that have processed more than $500 million in loans. We’re located in downtown Toronto, servicing operations in Canada and in the US.

Are you the right Fit?

The FSR will be responsible for loan adjudication, credit decision making, and providing an uncompromising level of customer service to our Business Partners. This position will report directly to the Director of Operations and work closely with the rest of our team.

To be successful in this new role, you will need to be organized, detail-oriented and focused on customer service above all else. You are a team player, strong communicator and personable. You are comfortable multi-tasking in a high pressure environment and holding yourself accountable for results.

Responsibilities:

  • Strengthen and build lasting customer relationships with Partners and borrowers
  • Take ownership of customer satisfaction
  • Process Partner/Borrower requests
  • Navigate and use all available technology and maintain customer information in an organized fashion
  • Manage and complete the loan adjudication process from beginning to end
  • Process customer requests
  • Adhere to all deposit, investment and lending regulations, policies and procedures, legal and ethical requirements, process requirements, and established risk guidelines
  • Follow security and safeguarding procedures for the prevention of loss due to fraud, money laundering or defalcation
  • Understand regulatory and compliance requirements
  • Understand risks and take appropriate actions, including all documentation, and any other requirements to maintain operational integrity

Qualifications:

  • Bilingual fluency (French and English) preferred
  • Minimum of 3 years of experience in direct consumer lending is required
  • Strong knowledge of consumer credit and lending practices
  • Proven track record with client relationship management in a financial services and call center environment
  • Ability to multi-task and meet deadlines

Compensation & Benefits:

  • Salary based on experience
  • Staff Stock Option Plan
  • Group Benefits Plan
  • Subsidized gym and fitness program
  • Team lunches and healthy office snack program

Please send your cover letter and resume to jobs@financeit.ca. Qualified candidates will be contacted directly. No phone calls please.


Date Posted:
Jun 6, 2014 9:45 AM PDT
Company:
FinanceIt
Website:
http://www.financeit.ca
Contact:
jobs@financeit.ca

Company:
FinanceIt
Website:
http://www.financeit.ca
Location:
Toronto, Ontario, Canada

Financeit is a platform that makes it easy for businesses to boost sales by offering consumer financing to their customers from any device. The company brings point of sale financing tools to main street merchants to increase close rates and transaction size - a proven strategy previously reserved for big box retailers. Since launching in 2011, Financeit has signed up over 2,800 retail, vehicle, home improvement... more