Customer Success Guru (Overnight)

Customer Success Guru (Overnight)

Location: Moncton, New Brunswick

Our fantastic New Brunswick team of remote Gurus is growing! We're looking for more night owls to join the crew of Gurus there right now!

So what is a Shopify Guru exactly? Gurus are store building wizards, they understand the ins and outs of building an online store to the max. As a Guru in New Brunswick, you'll help Shopify customers get their online shops up and running. With over 100,000+ Shopify stores worldwide, and 4,000 being launched every month, we need New Brunswick Gurus right away!

What are we looking for right now?

  • You are a night owl. With our shop owners all over the world, we're looking for Moncton-Dieppe (NB) Gurus who can work between the hours of 10PM - 8AM AST.
  • You're an internet know-it-all and have experience working on cloud based platforms.
  • You have great detective (Google) skills and able to find the best resources to share with customers so they can be successful.
  • You're a warrior. You have a thick skin and your writing skills that put Herman Melville to shame.
  • You can type like a mad man and have 40 hours a week to devote to this role.
  • You've had a customer service role you love and you're all about helping people.

How does this work?

  • Your time will be spent on the phone, online chat and email; helping shop owners be successful using Shopify.
  • Expect 40 hours per week.
  • Work remotely! Coffee Shop, Patio, the comfort of your dreamy sofa so long as you have a DSL or Cable internet connection.
  • Constant contact with your team lead to help you grow and develop.
  • Flexible Vacation
  • Perks like an annual fitness allowance, professional development and a MacBook Air to do all your amazing work.

Where do I sign up?

  • Please click here and fill in your information. Send us a unique cover letter. No doubt we'll fall asleep at the sight of "To whom it may concern" as would our customers.
  • Show us how you understand the internet and show us how you're going to be a killer Guru (hard work - thick skin - sense of humour)
  • Tell us why you want to work in New Brunswick and why remote works best for you.

Guru Stories from Shopify on Vimeo.

Date Posted:
Apr 28, 2014 4:00 AM PDT

Ottawa, Ontario, Canada

Shopify is an Ottawa based commerce platform that allows anyone to easily sell online, at their retail location, and everywhere in between. Shopify offers a professional online storefront, a payment solution to accept credit cards, a point of sale system to power retail sales and a card reader to accept payments through a mobile phone. Shopify currently powers over 80,000 active online stores... more