Inside Sales Representative

Inside Sales Representative

Imagine a world propelled by what's possible. Every day we’re looking for new and better ways to help people experience what it feels like to be unconstrained and to dream big without fear or limitations. We’re driven to keep pushing the boundaries so our employees, customers and vendors have control and choice over what really matters to them.

Founded in 1999, and still privately held today, we are a technology company that is knocking down walls, changing the foundation and building a smarter, simpler and empowered home improvement industry. We love the people we work with and the culture we’ve built. For us, curiosity is a mindset that sees a problem as the start of a great solution. We believe the best learning and greatest discoveries come from trying, even if you fail. We love that we aren’t perfect, but every day we are trying to get better at what we do.

As an Inside Sales Representative, you know our products like the back of your hand. Your unparalleled people skills, ability to walk a mile in our customer’s shoes and the product expertise you have gained make you a master of exceeding customer expectations. Even if you’re not a product expert yet, that’s ok, as long as the customer is your world and challenging sales goals make you tick, we’ll teach you the rest.

What You'll Do

  • Proactively contact warm leads, understand their needs and find practical solutions to effectively close sales
  • Answer incoming calls and work with customers to find solutions
  • Develop product knowledge and educate customers on the best product choices for their requirements
  • Provide an unrivaled customer experience while meeting or exceeding sales targets

What You'll Achieve

  • Enhance Customer Experience – obtain a Net Promoter Score (NPS) of 80+
  • Increase Attachment Rates to 60%
  • Achieve or exceed revenue and margin objectives

What You'll Need

  • 1-3 years' of experience in sales or customer service
  • Great communication skills, including good writing skills
  • Experience building successful relationships with customers or clients
  • The ability to organize and prioritize your work
  • Post-secondary qualifications would be an asset
  • Successful candidates will be required to complete a criminal record check
  • Ability to work a flexible work week including the occasional weekend
  • Ability to start at 6am is preferred

What You Must Have

  • An audacious spirit that embraces uncertainty and challenges with enthusiasm
  • High levels of integrity and a commitment to do what you say you are going to do
  • Strong entrepreneurial spirit that has grit, determination and challenges the status quo
  • High degree of empathy and the ability to see other’s perspective
  • Strong sense of curiosity and the desire to learn and get better everyday

    Date Posted:
    Jul 13, 2015 3:08 PM PDT
    BuildDirect Technologies

    BuildDirect Technologies
    Vancouver, British Columbia, Canada

    BuildDirect is a technology company that is knocking down walls, changing the foundation and building a smarter, simpler and empowered home improvement industry. With its BuildDirect Demand Rank™ and BuildDirect Product Rank™ custom analytic and forecasting tools, the company can identify in real-time, consumer interest in a product, its competitiveness in the marketplace, and locations it will... more