IT Support Specialist

IT SUPPORT SPECIALIST

75-80% of this position handles all the internal IT support needs for Epic Data staff. This role will also provide 20-25% shipping/receiving service to Epic customers in order to procure hardware repair and maintenance.

The position’s responsibilities include, but are not limited to the following:

Maintain high degree of customer service for all support functions.
Provide internal user helpdesk support for Windows based products and O/S.
Provide issue logging/communications and repair coordination for external customer OEM hardware.
Monitor logs pertaining to System Infrastructure and backups.
Provide support for internal test setups, including Epic terminal products.
Maintain and coordinate cellular phone information and plans.
Perform management of software licenses and user backups.
Shipping and Receiving.

QUALIFICATIONS

Strong verbal, interpersonal and written communications skills.

Excellent problem solving skills.

Ability to multitask as needed

Use of computer and various OS platforms: MS DOS, Windows 95, Windows NT, Unix.

Strong knowledge of Microsoft based operating systems, WinXP and/or Windows 2000.

Strong knowledge of Microsoft Office product suite.

Knowledge in network setup/troubleshooting and equipment.

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