Manager of Payments Operations

Manager of Payments Operations

Location: Ottawa

Shopify Payments launched on August 12, 2013. This brought Shopify into a new world of commerce services where, for the first time, Shopify merchants can be paid by Shopify for orders processed through their stores. In order to maintain the sterling reputation our company has for delivering world-class online commerce, we are looking to solidify our team of payments specialists. This team is responsible for the day-to-day operation and sustainable growth of our payments services, fraud detection, and merchant compliance for all Shopify Payments merchants.

Hard Requirements

  • Several years of operational experience in financial transaction processing or analysis
  • You must be a great communicator, comfortable speaking with high value customers.
  • Strong data analysis skills
  • Experience in risk and underwriting of financial transactions

Soft Requirements

  • Experience with SQL and reporting tools
  • Proven ability to lead a 24/7 operational team
  • Programming experience

What you'll be working on

  • Providing leadership to the payments operations team
  • Proactively identifying workflow improvements in merchant underwriting and payment operations activities
  • Developing metrics and performing data analysis to accurately gauge merchant and platform risk levels
  • Ensuring a high quality experience for Shopify Payments merchants
  • Identifying fraudulent accounts quickly and accurately
  • Providing input towards fraud controls and underwriting systems
  • Liaising with business partners to escalate and resolve account management and technical issues
  • Interfacing with merchants to answer their questions and resolve complex payments issues

We'd love to hear about why you think you'd be a great fit for this role, please click here and fill in your information. Want to go above and beyond? Follow this link and take our fraud challenge:

Date Posted:
Sep 4, 2015 1:01 AM PDT

Ottawa, Ontario, Canada

Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops. The platform also provides a merchant with a powerful back-office and a single... more