Risk Analyst

Risk Analyst

Location: Ottawa

Shopify Payments launched on August 12, 2013. This brought Shopify into a new world of commerce services where, for the first time, Shopify merchants can be paid by Shopify for orders processed through their stores. In order to maintain the sterling reputation our company has for delivering world-class online commerce, we are looking to solidify our team of payments specialists. This team is responsible for the day-to-day operation and sustainable growth of our payments services, fraud detection, and merchant compliance for all Shopify Payments merchants.

Fraud Analyst:

What you will be working on:

  • Performing risk evaluations of Shopify merchants
  • Contributing to the development of fraud detection systems
  • Reviewing merchant applications and documentation
  • Verifying businesses using 3rd party sources and creative use of the web
  • Assigning merchants to the appropriate underwriting levels and risk categories
  • Reviewing cardholder transaction details for signs of fraud or abnormalities
  • Analyzing merchant events and actions, and setting the appropriate controls in response
  • Reviewing risk platform output, and performing complex fraud investigations to detect and uncover fraud instances and possible fraud rings
  • Minimizing merchant loss
  • Reviewing chargebacks, and helping to resolve chargeback disputes
  • Operating within the rules set forth by the card associations and educating merchants on how to do the same

What we're looking for:

  • At least 2 years of operational experience in financial transaction processing or analysis with a direct focus on risk
  • Experience accepting or processing payments
  • Experience fighting Card-not-present fraud
  • Experience in risk and underwriting
  • Experience with SQL and reporting tools
  • Proven track record of successful payment dispute resolution

How to impress us:

Date Posted:
Apr 28, 2014 4:00 AM PDT

Ottawa, Ontario, Canada

Shopify is an Ottawa based commerce platform that allows anyone to easily sell online, at their retail location, and everywhere in between. Shopify offers a professional online storefront, a payment solution to accept credit cards, a point of sale system to power retail sales and a card reader to accept payments through a mobile phone. Shopify currently powers over 80,000 active online stores... more