Product Specialist

Product Specialist

New York, NY, United States

As a Product Specialist at BlueCat, you are a member of the Professional Services team and you are responsible for the implementation of BlueCat’s products. Our Professional Services team assists clients and partners in achieving their strategic vision through a successful technology solution implementation and well as product education services.  We provide technical and engagement management guidance and deep product subject matter expertise, executing on our engagements with the highest degree of quality and client satisfaction.

In this role, you will work with Post Sales Engineering and our clients’ staff to design and implement the proposed solution architecture. You will further partner with key network engineering and operations staff and management, to design a solution, which meets function, security, and operational requirements.

A Product Specialist at BlueCat possess a strong career background in networks/networking, has the ability to be a SME on BlueCat’s product set, and possesses strong technical communication skills.

In this role you will:
- Provide technical post-sales design and implementation services
- Function as a key technical resource in the development and implementation of network design, architecture, and operational usage of the solution
- Provide regular feedback to customers and company project teams on the progress and status of active projects.
- Develop final reports for each project, capturing the solution design and system settings implemented
- Assume leadership on engagements and work without direct supervision, interfacing with customer IT and business-function leaders
- Provide critical feedback to Product Management and Engineering Teams

Skills and Experiences Required:
- University degree, College diploma or equivalent
- 3-5 years of progressive technology services experience
- Experience working with TCP/IP, DNS, and DHCP
- Working knowledge of Microsoft and Linux/UNIX operating systems
- Experience with Python
- Basic scripting capabilities (Perl, shell, Java, VB)
- Excellent communication skills
- Ability to manage project deliverables and timelines, navigate through obstacles, and achieve customer delight
- 3-5 years of progressive technology services experience
- Ability to think quickly and take risks commensurate with responsibility
- Ability to work in high-pressure client-environments with aggressive deadlines
- Quick learner who is able to implement new technologies or processes in demanding, changing environments, and establishing realistic yet aggressive timelines
- Excellent problem solving, analytical and time-management skills
- Self-motivated, able to work without direct supervision and history of pursuing goals with tenacity and creativity
- Exercises independent judgment in developing methods, techniques and evaluation criteria for obtaining results.
- Maintain professional demeanor and appearance at all times
- Ability to travel (40%) and work occasional nights/weekends

Preferred Qualifications:
- Strong networking background
- Experience with ISC BIND and/or other DNS/DHCP servers
- Advanced scripting capabilities (Perl, shell, Java, VB)
- Project leadership and technical planning skills & experiences, particularly with project and cross-functional teams
- History of taking initiative, applying creativity, solving problems
- Disciplined, self-motivated and detail oriented team player
- Project management acumen.
- US Citizen with security clearance

Working at BlueCat allows you to challenge yourself every day.  Our culture advocates innovation, continuous learning and work/life balance.  Feed your passion, be bold, get inspired and grow with us!

Date Posted:
Dec 22, 2015 1:01 AM PST

Toronto, Ontario, Canada

At BlueCat, we believe the explosive growth of connected systems requires a new approach to network and device management. We are committed to delivering advanced IPAM solutions through fearless product innovation, and we always go the extra mile to exceed customer expectations, providing smarter ways to connect mobile devices, applications, virtual environments and clouds. Speaking of our... more