Product Trainer

Product Trainer

The Product Trainer will work with the Director of Revenue Operations and the Sales Training team to develop and implement programs to improve the Sales team’s product knowledge and demonstration capability.


  • Educate Sales team employees on HootSuite products as they apply to Enterprise customers
  • Assist with development and delivery of new hire on-boarding in association with the Sales Training and Talent teams
  • Co-ordinate information and training on new products and product updates including features, apps, add-ons, partner products and acquisitions
  • Educate sales teams on use of HootSuite in their everyday activities
  • Assist sales team with set-up of personal dashboards optimized for their roles
  • Develop sales team’s abilities to demonstrate HootSuite at a level appropriate to their role, and following best practices in customer-centric demos
  • Manage ongoing communication with the Sales team through regular updates, including product and process refreshers, best practices examples, contests, hints and tips

Required Skills & Experience:

  • Detailed knowledge of the HootSuite product range
  • Detailed knowledge of HootSuite usage from user level - stream set-up, configuration, teams, security, apps and analytics
  • Broad understanding of major uses of HootSuite in marketing, customer service, selling and security/compliance situations
  • Technical understanding of product configuration and deployment
  • Experience of social media analytics
  • Experience of delivering coaching/ training an advantage
  • Ability to establish individual user needs and create gap analysis/programs to fill the gaps

Bonus Assets:

  • Experience working with global sales teams not just North American operations is an advantage
  • Prior experience working with a environment
  • Self-starter, ability to work on multiple projects at once
  • Social media enthusiast

    Date Posted:
    Apr 14, 2014 3:14 PM PDT
    HootSuite Media, Inc.

    HootSuite Media, Inc.
    Vancouver, British Columbia, Canada

    HootSuite is a social relationship platform for businesses and organizations to collaboratively execute social media strategies across multiple social networks from one secure, web-based dashboard. Launch marketing campaigns, identify and grow audience, and distribute targeted messages using HootSuite’s unique social media dashboard. Streamline team workflow with scheduling and assignment tools and reach audiences... more