Salesforce Administrator

Salesforce Administrator

Vancouver, BC Canada

Overview

As Hootsuite’s Salesforce Administrator, you will work with the the Sales Systems team to administer, maintain and develop Hootsuite's Salesforce.com implementation and associated integrations.  In alignment with the Sales Systems team’s fiscal year initiatives, particular emphasis will be placed on the review and optimization of current business processes. Ideal candidates will have demonstrated experience with designing operational processes taking into account the potential impacts on business.


Responsibilities
  • First responder on helpdesk requests, assist with issue resolution
  • Support development of the environment including customization of objects, fields, layouts, reports, dashboards, and security
  • Support the definition of new business requirements and translate them into functional requirements.
  • Perform regular data administration tasks, such as mass updates, de-duping and data cleansing.
  • User administration including maintenance of profiles, roles and security
  • Help build ongoing training and refresher programs for users
  • Training for new Salesforce users including process requirements
  • Help promote best practices in Salesforce usage
  • Help implement and rollout add-ons and integrations
  • Make users aware of new features
  • Document Salesforce processes and procedures

Required Skills & Experience
  • Good understanding of basic sales processes
  • Experience of end-user training - one to one, small group and virtual
  • Strong knowledge of MS Excel
  • Strong documentation skills

Bonus Assets
  • Understanding of Marketing/Marketing Automation/Customer Service/Invoices processes an asset
  • Experience with Force.com tools, such as Dataloader and Visual Workflows
  • Knowledge of relational databases and basic development techniques
  • Salesforce Administrator Certification an asset



Date Posted:
Apr 9, 2015 1:05 AM PDT
Company:
Hootsuite Media, Inc.
Website:
https://hootsuite.com/about/careers/revenue-operations/Salesforce-Administrator

Company:
Hootsuite Media, Inc.
Location:
Vancouver, British Columbia, Canada

Hootsuite is the world’s most widely used social media relationship platform. More than 10 million users, including 744 of the Fortune 1000 companies, trust Hootsuite to manage their social media programs across multiple social networks from one integrated dashboard. Learn more about how Hootsuite is revolutionizing communication at http://www.hootsuite.com. more