Salesforce Administrator

Salesforce Administrator

As Hootsuite’s Salesforce Administrator, you will work with the the Salesforce Systems Manager to administer, maintain and develop Hootsuite's Salesforce.com implementation and associated integrations.

Required Skills & Experience:

  • Good understanding of Sales/Marketing/Customer Service processes
  • Experience of end-user training - one to one, small group and virtual
  • Knowledge of relational databases and basic development techniques
  • Strong knowledge of MS Excel
  • Strong documentation skills

Responsibilities:

  • User administration including maintenance of profiles, roles and security
  • First responder on helpdesk requests, assist with issue resolution
  • Support development of the environment including customization of objects, fields, layouts, reports, dashboards, and security
  • Perform regular data administration tasks, such as mass updates, de-duping and data cleansing.
  • Support the definition of new business requirements and translate them into functional requirements.
  • Help build ongoing training and refresher programs for users including documentation, guides and recordings
  • Training for new Salesforce users including process requirements
  • Help promote best practices in Salesforce usage
  • Help implement and rollout add-ons and integrations
  • Make users aware of new features
  • Document Salesforce processes and procedures

Bonus Assets: