Senior Administrative Assistant (GRGA117)

Senior Administrative Assistant (GRGA117)

Job ID: GRGA117

Location: Vancouver, BC

Term: Permanent Full-time

Global Relay is the leading provider of cloud-based electronic message archiving, supervision, and eDiscovery solutions for the global financial sector, delivering services to 18,000 customers in 90 countries. Global Relay Archive securely captures and preserves email, instant messaging, mobile messaging, Bloomberg, Thomson Reuters, Twitter, LinkedIn, Facebook and more — with Blackberry, iPhone, iPad, Android, Outlook and Web access.

Global Relay is headquartered in Vancouver's Gastown, with offices in New York, Chicago, London, and Singapore. We strive to be a top employer and were recognized by numerous awards including Top 10 Best Companies to Work for in BC (2012 and 2011), Canada’s 10 Most Admired Corporate Cultures (2013), and Deloitte's list of 50 fastest-growing companies in Canada (2013).

With over 325 employees, Global Relay is growing rapidly and looking for new talent. Global Relay provides fantastic opportunities to individuals with passion in business and technology. For those with international business aspirations, Global Relay offers invaluable exposure to doing business with some of the most influential companies in the world. Global Relay is also ideal for people who want to create cool technologies using massively scalable "big data" architecture and a strong focus on mobile.

Apply today – we have five floors of great open space offices with a fast-paced vibe, lots of amenities, a roof top deck & BBQ, and an in-house chef, all located in the heart of Gastown near Waterfront Station. To learn more about our culture and community involvement, please visit (www.globalrelay.com).

The Role:

Global Relay is looking for a Senior Administrative Assistant to provide exceptional internal and external administrative support. In this role, you will be responsible for timely and accurate assistance and overseeing activities of the growing department. We are looking for an experienced professional who is capable of multi-tasking, delegating, and mentoring all while wearing a genuine smile.

The successful candidate will be a hands-on and driven professional with strong inter-personal skills and a flare for customer service.

Role Responsibilities:

• Front-end client support – answer client inquiries and direct to appropriate parties
• Ensure adequate staff levels to cover for absences and peaks in workload
• Maintain supplies and condition of the office, kitchen and lounge and arrange for necessary actions among administrative staff
• Promote process-orientation and ensure training of all administrative staff
• Delegate work to team and oversee daily time-management of their workload and output
• Develop and implement new administrative systems, such as record management
• Project coordination and other duties as assigned
• Perform CRM data entry into SalesForce, updating records and following up on requests as needed
• Provide assistance and support for various Global Relay team members and departments in daily operations
• Manage meetings and training schedules and ensure appropriate action is taken in a timely manner

Qualifications:

• Post-secondary diploma or degree complemented by 5-7 years relevant work experience
• Work experience in customer service industry; leadership experience an asset
• Ability to speak and write English fluently and possesses excellent interpersonal and communication skills with excellent telephone etiquette
• Proficient in Microsoft Office applications (Word, Excel, Access, PowerPoint & Outlook)
• Flexibility in scheduling
• Exceptional time-management, delegation, organizational & prioritizing skills with great attention to detail
• Strong work ethic with a willingness to multi-task and be flexible to take on varied responsibilities
• Understanding of staffing and supervision practices and willingness to contribute to team effort
• Ability to exercise tact and discretion and can be entrusted with confidential information
• Good judgment to proactively and independently solve problems and make decisions
• Goal oriented self-starter who can work independently and reliably with minimal supervision and has an appetite for continuous learning; comfortable working under pressure in a fast-paced environment
• A friendly, “can-do” attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity

To Apply:

If you are interested in this position, please send your cover letter and resume in one PDF document to: careers@globalrelay.net. Save your PDF using the following format "FirstName LastName (Application Date)". Reference "Sr. Administrative Assistant_GRGA117” in email subject line.

No phone calls please; applicants must be eligible to work in Canada.


Date Posted:
Sep 30, 2014 2:12 PM PDT
Company:
Global Relay Communications Inc.
Website:
http://www.globalrelay.com/about-us/careers/Senior-Administrative-Assistan
Contact:
careers@globalrelay.net

Company:
Global Relay Communications Inc.
Website:
http://www.globalrelay.com
Location:
Vancouver, British Columbia, Canada

Global Relay is the leading provider of cloud-based electronic message archiving, supervision, and eDiscovery solutions for the global financial sector, delivering services to 18,000 customers in 90 countries. Global Relay Archive securely captures and preserves email, instant messaging, mobile messaging, Bloomberg, Thomson Reuters, Twitter, LinkedIn, Facebook and more — with Blackberry, iPhone, iPad, Android,... more