Senior Technical Support Representative

 
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K-PAR is seeking an experienced customer support representative. Must be experienced and energetic, a problem-solver, self-starter, motivated and a team player in a collaborative and innovative environment.

Duties:

  • Maintenance of network and test environment that include servers and related hardware.
  • Servicing and installation of digital storage products running on UNIX, Linux and Microsoft platforms. Products range from CD/DVD drives, magnetic drives to optical robotic libraries holding Terabytes of data.
  • Assist in software testing and create test scripts and test plans to assist in the QA process.
  • Tier 2 support for customers using the software.
  • Willing to carry pager after hours.

Qualifications:

  • University degree in Computer Science or equivalent combination of education and experience.
  • Knowledgeable with at least 3 of years experience in UNIX, Linux and Microsoft and operating systems.
  • 3 or more years of technical support experience.
  • Experience in systems administration on UNIX, Linux and Microsoft environments preferred.
  • Batch and Shell scripting.
  • Exceptional problem-solver with very good troubleshooting skills.
  • Good understanding of hardware.
  • Must be self-motivated, eager to learn and grow and have excellent communication skills.
  • Works well independently and within a team.
    Compensation:
    This position offers an attractive compensation, performance bonus and benefits package as well as stock options.

    Company Culture:
    K-PAR is working at the leading edge of a very rapidly changing industry, digital storage management. Leading in such a market requires that we must be innovative and keep up with new technology. To achieve this we emphasize a strong team atmosphere built on openness and collaboration. K-PAR is committed to making sure that all of our team can grow professionally and feel that they have made a significant contribution to our success. Visit www.k-par.com for more information on our archival storage products.

    Date Posted:
    Tue, September 2, 2008 11:51 AM
    Company:
    K-PAR
    Website:
    http://www.k-par.com
    Contact:
    careers@k-par.com
     
    Company:
    K-PAR
    Website:
    http://www.k-par.com
    Location:
    Calgary, Alberta, Canada

    K-PAR designs, produces and supports a variety of high quality system software, working in the UNIX, Linux and Windows environments. With technical... [more]

     
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