Strategic Account Manager - Hong Kong

Strategic Account Manager - Hong Kong

HootSuite’s Global Strategic Accounts department is a smart, passionate and experienced team focused on helping the world’s largest corporations and government agencies be successful in social media. You will establish productive and trusting relationships with some of the world’s most prestigious organizations.

The Strategic Account Manager at HootSuite focuses on growing and maintaining large scale strategic clients in a post sales environment within an account management role. This role will support clients’ social media strategies, advocate the full use of HootSuite’s Enterprise-level product, and contribute to the overall positive image of the company. In order to be successful, the ideal candidate requires an enthusiastic business ethic, a service-oriented ethos, a keen understanding of social business, and the talent to forge strong connections with sophisticated clients.


  • Executes the implementation of HootSuite Enterprise across organizations in conjunction with multiple stakeholders
  • Thoroughly comprehends HootSuite Enterprise and provides product demos, best practices, and presents new integrations
  • Consistently communicates with clients to ensure robust account activity and the success of strategic objectives of account growth
  • Creates trusting and long-term relationships with multiple decision makers/influencers per account.
  • Liaises with Sales Executives in pursuit of account growth and new business potential
  • Coordinates with support, service and management to exceed account performance and customers’ expectations
  • Secure clients’ annual contract renewals

Required Skills & Experience:

  • Minimum of 2+ years of account management experience
  • Experience managing accounts of Fortune 500 corporations
  • Proven success in growing existing accounts and relationships
  • Technical competence & enthusiasm (understanding of SaaS software, APIs, technology, etc)
  • Excellent written, communication, presentation skills
  • Both a passion for and experience with social media
  • Works well with others
  • Loves being on a team
  • Independent – to take initiative, own processes, and work independently
  • Highly organized
  • Tenacity to finish projects

Bonus Assets:

  • Fluent in several languages
  • University educated is preferred
  • Familiarity with HootSuite, both web and the mobile dashboard
  • Comfortable in a fast-paced, entrepreneurial and rapid-growth environment
  • Flexible day-to-day schedule
  • Funny/egoless (able to laugh at themselves)

    Date Posted:
    Aug 23, 2013 5:15 PM PDT
    HootSuite Media, Inc.

    HootSuite Media, Inc.
    Vancouver, British Columbia, Canada

    HootSuite is a social relationship platform for businesses and organizations to collaboratively execute social media strategies across multiple social networks from one secure, web-based dashboard. Launch marketing campaigns, identify and grow audience, and distribute targeted messages using HootSuite’s unique social media dashboard. Streamline team workflow with scheduling and assignment tools and reach audiences... more