Technical Customer Support Specialist

 
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Job Summary

The Technical Support Specialist is responsible for supporting our clients’ use of Talent Technology products and services as well as logging new feature requests and product enhancements. A key responsibility is to ensure client’s inquiries are addressed in a knowledgeable way and in a timely manner. This position is located in Kitchener, ON.

Responsibilities

•Respond to inbound client inquiries via phone and email in accordance with the Company’s published service levels expectations.
•Track client inquiries in the case management system and provide weekly reporting on inquiry volumes and types.
•Work with the Services and Product Management teams to ensure client inquiries and system issues are addressed and resolved in a timely, quality manner.
•Contribute to product planning programs and product reviews.
•Work with the Services team on various client and internal projects as may be assigned from time to time.

Qualifications and/or Skills

•Minimum 1-2 years’ experience in a customer service function.
•At least one of:
oC#, VB, ASP or .Net
oSQL Server, Oracle or other.
oWindows 2003 Server, Windows XP
•Knowledge of Internet technologies and standards such as HTTP, SOAP, XML, HTML.
•Knowledge of recruiting systems and technologies preferred; knowledge of CRM, SFA and ERP systems helpful.
•Results-oriented.
•Proven relationship management skills (team and clients).
•Excellent oral and written communication skills; excellent listener
•Excellent problem solving skills, highly motivated and adaptable.
•Ability to carry a 24/7 pager and respond to customer issues within the Company’s published SLA is a “must” for this position.

Education: Degree in Information Technology, or related

To apply please copy and paste the following link into your browser

careers2.hiredesk.net/viewjobs/jobdetail.asp?comp=hiredesk&PROJ_ID={792A3272-8C6C-4495-93B4-BE650CB9BC8B}&tp_id=1&TPPreview=1

Date Posted:
Wed, August 27, 2008 1:43 PM
Company:
MindField Group
Website:
http://careers2.hiredesk.net/viewjobs/jobdetail.asp?comp=hiredesk&PROJ_ID={792A3272-8C6C-4495-93B4-BE650CB9BC8B}&tp_id=1&TPPreview=1
Contact:
sophie.beaudoin@mindfieldgroup.com
 
Company:
MindField Group
Website:
http://www.mindfieldgroup.com
Location:
Vancouver, British Columbia, Canada

MindField Group is a Recruitment Process Outsourcing (RPO) firm based in Vancouver, BC. We become our clients' virtual recruitment department. We... [more]