Job Summary
The Technical Support Specialist is responsible for supporting our clients’ use of Talent Technology products and services as well as logging new feature requests and product enhancements. A key responsibility is to ensure client’s inquiries are addressed in a knowledgeable way and in a timely manner.
What You Will be Doing
• Respond to inbound client inquiries via phone and email in accordance with the Company’s published service levels expectations.
• Track client inquiries in the case management system and provide weekly reporting on inquiry volumes and types.
• Work with the Services and Product Management teams to ensure client inquiries and system issues are addressed and resolved in a timely, quality manner.
• Contribute to product planning programs and product reviews.
• Work with the Services team on various client and internal projects as may be assigned from time to time.
What we are Looking For
• Minimum 1-2 years’ experience in a customer service function.
• Degree in Information Technology, or related
• At least one of:
o C#, VB, ASP or .Net
o SQL Server, Oracle or other.
o Windows 2003 Server, Windows XP
• Knowledge of Internet technologies and standards such as HTTP, SOAP, XML, HTML.
• Ability to carry a 24/7 pager and respond to customer issues within the Company’s published SLA is a “must” for this position.
To apply please see the following link:
http://talenttech.com/careers/open_positions.htm
Founded in 1999, Talent Technology is a provider of recruitment and hiring software and component technology. We are driven by one goal: to deliver... [more]
