Technical Solutions Consultant

 
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My client is seeking a Technical Solutions Consultant to join its team in providing offshore contact center and BPO solutions.

The Technical Solutions Consultant is responsible for the development of Contact Center and BPO solutions that meet and exceed customer expectations. The prime role is translating customer requirements into sustainable solutions that leverage products and customized solutions when required.

The Technical Solutions Consultant will ensure the integrity of all potential customer solutions and work closely with all levels of Network Solutioning, Product Marketing, Sales and Project Management to ensure that any proposed solutions can be implemented and supported, and with Project Finance to ensure all appropriate costs are identified and included in the related cost models.

The Technical Solutions Consultant will retain responsibility for the solution until the solution has been transferred to operational status as part of the implementation project, and ensure an effective transfer of solution responsibility to the IT service delivery and operations teams as part of that transition project.

Requirements:

  • 5 to 7 years experience in the offshore contact center service industry developing and supporting complex solutions for external clients
  • Excellent written, presentation and interpersonal skills to build relationships with external and internal clients and suppliers at all levels.
  • must have a thorough understanding of Data Communications and WAN Technologies
  • must have a thorough understanding of Voice switching technologies (AYAYA, Nortel PABX, Aspect)
  • must have previous experience in the Outsource Contact Center technology space
  • knowledge of network-based applications, e-Business protocols and equipment (eg. SMTP, DNS, FTP, HTTP, SSL, XML, application servers, backup architectures, networking architectures).
  • solid understanding of IVR and CTI technologies and applications
  • solid understanding of contact center applications including call recording (eg. WITNESS/VERIINT), scheduling and capacity planning (eg. Blue Pumpkin)

This is a client relationship role, requiring someone with a strong business acumen, and communication skills. Travel is a component of this exciting role.

If interested, please contact me for more details.

Thank you.

Date Posted:
Mon, October 13, 2008 3:54 PM
Company:
TKA Consulting
Website:
http://TKA Consulting
Contact:
tina@tkac.ca
 
Company:
TKA Consulting
Website:
http://www.tkac.ca
Location:
Vancouver, British Columbia, Canada

TKA Consulting is a recruitment consulting firm addressing in-house recruitment needs for clients within Canada The firm understands the dynamics... [more]